Drive client satisfaction and engagement as a Customer Success Associate at AlphaSense in London. Support users through onboarding, training, and outreach to ensure effective platform usage. In this role, you will enhance the day-to-day experience of AlphaSense clients.

With a focus on client onboarding and adoption strategies, you will engage with users through personalized sessions and proactive outreach. Your collaborative efforts with Account Managers and teams will foster a positive customer journey while identifying areas for improvement. Key Responsibilities:

- Schedule and conduct 1:1 onboarding sessions for current users
- Perform outreach to lower activity users via email and calls
- Assist with client engagement during training sessions




- Collaborate on maintaining a healthy account status
- Provide insights on user needs and product feedback Requirements:
- Minimum 1 year of client-facing user support experience
- Strong communication skills with diverse user types
- Ability to manage multiple tasks effectively
- Eager to learn new workflows and industry trends
- Availability to work from the London office once a week Utilize your client success skills to enhance user engagement and satisfaction at AlphaSense in London.

📌 Customer Success Associate in London
🏢 Tribeca Venture Partners
📍 Success