Shape client success at Emburse as a Senior Customer Success Manager in Toronto. Leverage your expertise to drive account health, retention, and customer adoption in this hybrid role. As a Senior Customer Success Manager, you’ll oversee a diverse portfolio of enterprise clients.

Your focus will be on maximizing solution value and fostering long-term relationships with C-suite stakeholders. With 5+ years in customer success or the travel industry, you will provide strategic insights, educate clients, and troubleshoot high-impact issues seamlessly. Manage account health, retention, and expansion

- Resolve critical customer issues and escalate when needed
- Track customer metrics and partner with support teams Bachelor's degree or equivalent experience
- 5+ years in customer success or travel industry
- Solid knowledge of Salesforce and Microsoft Office
- Proficient in data reporting with Power BI and Confluence Drive customer success and engagement at Emburse while delivering exceptional service to a global client base.

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📌 Customer Success Manager at Emburse (Toronto)
🏢 Emburse
📍 Toronto