Lead operational excellence at the Minnesota Department of Revenue as a Customer Support Operations Manager. Oversee customer service strategies and training programs in a hybrid work environment. This full-time leadership role in St.

Paul focuses on guiding customer support functions. With responsibilities in program design, call center operations, and policy development, you will enhance taxpayer service quality. Your ability to drive continuous improvement and establish effective procedures will be critical to meeting the state's evolving needs.

Key Responsibilities:

- Provide strategic oversight for customer support operations
- Implement and improve call center service delivery models
- Train and manage staff performance across the division




- Develop documentation and reporting frameworks for quality assurance
- Foster cross-functional partnerships with key stakeholders Requirements:
- 3 years in a leadership role in contact centers
- Familiarity with Minnesota tax statutes
- Experience designing training and quality assurance programs
- Solid communication and conflict-resolution skills
- Proven ability to manage sensitive employee relations Bring your leadership expertise and operational insights to transform taxpayer services at the Minnesota Department of Revenue.

📌 Customer Support Operations Leader - St. Paul (Saint Paul)
🏢 Minnesota Direct Care and Treatment
📍 Saint Paul