Department: Customer Support Team

Employment Type: Full-Time

Minimum Experience: Entry Level

Compensation: $48,500-$50,500 CAD/year

Join our mission to empower people to take control of their health. Are you curious, compassionate, and excited to help people?

Cronometer is looking for a full-time Customer Support Associate to join our team in Revelstoke, BC. This is an entry-level role, ideal for someone earlier in their support career who is excited to learn, grow, and develop toward more independent ownership over time.

Cronometer is a nutrition tracking app used by millions of people around the world. We pride ourselves not only on our science-backed data, but on offering thoughtful, human, and helpful support to the people using our product every day.

This isn’t your typical call-centre role. You won’t just answer questions - you’ll help users understand their health data, get more value from Cronometer, and share the insights that help us improve the customer experience. You’ll be joining a fast-learning support environment where curiosity, explicit communication, thoughtful problem-solving, and collaboration matter.

What You'll Do

- Deliver friendly, clear, and accurate support to users by email through Zendesk.
- Learn Cronometer’s features, common user workflows, integrations, and core nutrition concepts.
- Follow established workflows to investigate issues, asking thoughtful follow-up questions and escalating with clear context when needed.
- Reproduce and document suspected bugs using team guidance, templates, and internal processes.
- Stay informed on product updates, known issues, ticket trends, and internal team guidance.
- With team guidance, monitor and respond to user feedback across app store reviews, Reddit, or social media.




- Help maintain support resources and help content, flag recurring pain points, and as you grow, contribute ideas that improve our workflows.

You Might Be a Fit If You

- Are a clear written communicator who enjoys digging into what's really going on.
- Care about helping people and creating a positive customer experience.
- Are detail-oriented and capable of managing multiple priorities with care.
- Are tech-savvy and eager to learn tools like Zendesk, Slack, GitHub, and AI-enabled support tools.
- Work well independently but enjoy being part of a collaborative and supportive team, and are open to feedback and coaching.
- Can spot patterns or recurring issues and are comfortable raising them with your team.
- Are interested in health, nutrition, technology, and learning how people use a detailed product in real life.
- Are based in, or willing to relocate to, Revelstoke, BC, and excited to work in person with the team.

Nice To Have

- Previous experience in customer support, hospitality, communications, or another people facing role.
- Familiarity with Cronometer, nutrition tracking tools, SaaS products, or mobile apps.
- Experience using AI tools for writing, research or support work.
- Experience writing help content, documentation, or customer-facing instructions.
- Understanding of nutrition concepts or credentials in the field (not required, but a bonus!)

What We Offer

- $48,500–$50,500 CAD/year + employee bonus program
- Comprehensive health & dental benefits
- RRSP Matching
- Employee Stock Option Plan
- 3 weeks paid time off, plus flexible schedule and WFH days
- Company mobile phone & phone plan
- Fitness device rebate
- Professional development opportunities
- A mountain-town office filled with people who love nutrition, tech and the outdoors

📌 Customer Support Associate (Revelstoke)
🏢 Cronometer
📍 Revelstoke