Elevate your technical career as a Desktop Engineer III with emergiTEL in Montreal, QC. This contract role offers the chance to provide advanced technical support and enhance customer service skills. As a Desktop Engineer III at emergiTEL, you will deliver Level 2 and Level 3 support for desktops, laptops, and peripherals.
Your primary focus will include troubleshooting Windows 10, Microsoft 365, and Azure Portal issues, along with managing VIP support. Strong communication and problem-solving capabilities are crucial for success in this role. Key Responsibilities:
- Provide Level 2 and Level 3 technical support
- Troubleshoot Windows 10 and Microsoft Office applications
- Administer and support Azure Portal and Active Directory
- Offer VIP “White Glove” support and executive communication
- Support WebEx conferencing and audio/video setups Requirements:
- Minimum 4 years of relevant experience preferred
- Proficient in Windows and Microsoft Office
- Solid analytical and communication skills
- A+ certification is recommended
- ITIL and Microsoft certifications preferred Utilize your expertise in technical support and enhance user experiences in this critical Desktop Engineer role.
📌 Desktop Engineer III Contract Position (Montreal)
🏢 emergiTEL
📍 Montreal
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