Become the vital technical support for ARTA as a Desktop Support Technician, responsible for user workstation administration and IT service delivery across the organization. This role involves troubleshooting and resolving issues while maintaining system efficiency. Reporting to the Director of Information Systems, you will provide day-to-day support to end users and manage all components of ARTA's IT infrastructure.

Key responsibilities include resolving hardware and software issues, maintaining accurate records, and updating technology assets. You will also support VoIP systems and perform system upgrades. Key Responsibilities:

- Provide technical support and administration for end users
- Resolve hardware, software, and systems-related issues




- Maintain accurate issue records within the ticketing system
- Install, configure, and maintain user workstations
- Support communication systems, including VoIP and mobile devices Requirements:
- 1 year experience in Microsoft OS support setting
- 1 year experience in desktop support role
- CompTIA A+ or Network + Certification
- Solid knowledge of Windows OS and Microsoft 365
- Strong problem-solving and documentation skills Enhance ARTA’s IT service delivery by bringing your technical expertise and customer support skills.

📌 Desktop Support Technician ARTA (Edmonton)
🏢 Alberta Retired Teachers'​ Association (ARTA)
📍 Edmonton