Lead Clio's digital customer success strategy as a Program Manager. Drive customer retention and product adoption through innovative strategies and AI-assisted workflows in a hybrid work model. As a Program Manager at Clio, you will spearhead initiatives for digital customer success.

Your role includes executing high-impact retention and adoption programs across a diverse SMB base. Collaborate with cross-functional teams to enhance customer journeys and create measurable improvements, focusing on churn reduction and net revenue retention. Key Responsibilities:

- Manage day-to-day digital customer success program execution
- Document playbooks and governance frameworks
- Build internal resources to inform customer success teams




- Report on performance metrics and customer feedback
- Partner with Marketing to align content for programs Requirements:
- 2–4 years in program management or customer success
- Experience with automation platforms like Gainsight or ChurnZero
- Ability to analyze data and produce actionable insights
- Strong communication skills in a cross-functional setting
- Interest in AI tools for operational efficiency Drive customer engagement and retention at Clio through effective program management and cutting-edge digital strategies.

📌 Digital Customer Success Program Manager (Canada)
🏢 Themis Solutions
📍 Canada