We’re building a relationship-oriented bank for the modern world. You will join CIBC’s Digital and CX Technology (DCXT) group as the Director, Application Reliability Engineering – Operations, responsible for the production operations and reliability of multiple Tier 1 Contact Center and Banking Center applications. You will lead the implementation of Site Reliability Engineering (SRE) best practices to drive operational excellence, resiliency, and automation across these mission-critical platforms.

Details on your work arrangement (proportion of in office and remote work) will be discussed at the time of your interview.

Strategic and Proactive SRE Leadership: Direct and manage all aspects of production support and reliability engineering for large, complex, mission-critical applications. Anticipate, detect, and address production-related issues proactively using advanced monitoring, observability, and automation. Drive continuous improvement and application resiliency through post-incident reviews, root cause analyses, and reliability-focused engineering.

Relationship Management: Manage relationships with delivery areas, business partners, and vendors; interface and maintain communications, lead incident resolution, monitor business escalation and technology change roadmap to provide on‑time response and support. Proactively manage offshore vendor relationships for support resources to ensure effective utilization and resolution of incidents around the clock.

Automation and Operational Excellence: Lead the adoption of automation in operational tasks, monitoring, alerting, and recovery to reduce manual intervention and optimize reliability. Establish robust CI/CD pipelines and release management processes to support rapid, safe, and reliable deployments.

Strong Leadership: Be a bold and authentic leader who is passionate about developing and coaching to bring out the best in people. Direct, motivate, develop,



and manage performance of the management team and key staff focused on Application Support, Incident and Problem management, and SRE practices. in Application Support, Incident Management, Problem management, for Digital technology, Cloud technology, Integration Patterns and Security. You have a strong operations and development background within a financial institution.

You have experience managing and maintaining Enterprise Tier 1 Critical Applications which runs 24/7/365. You possess a team-oriented behavior that engages your team members for the knowledge and ability they bring to the table to determine corrective course of action, determine root cause and correction You have managed and maintained Enterprise Tier 1 Critical Applications with 24/7/365 operations, utilizing SRE principles to ensure reliability, scalability, and performance. You possess a team-oriented mindset that leverages the collective knowledge and abilities of your team to determine corrective actions, root cause analysis, and resolution.

You’re passionate about developing and coaching diverse, high-performing teams, and embedding SRE culture across the organization. We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program. a paid day off dedicated for you to use to invest in your growth and development. You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency). We use artificial intelligence tools during the recruitment process.

Application Production

Support, Business Requirements, IT Maintenance, IT Operations Support, Operational Efficiency, People Management, Service Levels, Technical Leadership, Work Collaboratively #

📌 Director, Application Reliability Engineering - Operations (Toronto)
🏢 CIBC
📍 Toronto