Administrative Toronto Court Services Flexible, options for base location include: Job Type & Duration: Full-time, Temporary Vacancy, 2 years Shift Information: Monday to Friday, 35 hours per week Posting Period: 05-Aug-2026 to 26-Aug-2026 If you have an interest in justice administration and experience managing frontline operations, this position offers an opportunity to make an impactful difference by providing leadership and strategic direction for frontline operations across the Court Services Division. Reporting to the Executive Director, you will oversee operations across multiple court and tribunal locations throughout the City. The scope of responsibility for this position includes customer service, court and business support for the Provincial Offences court system as well as 6 City tribunals including, but not limited to, the Toronto Licencing Tribunal, the Administrative Penalty Tribunal and the Toronto Local Appeal Body.

You will provide leadership, guidance, and strategic direction to a team of four Managers within a highly unionized environment, supporting the achievement of organizational priorities. While the position follows a hybrid work model, regular on-site presence at all court locations is required to effectively support operations and staff. This is an exciting opportunity to help shape the future of court and tribunal operations by leading strategic initiatives, fostering operational excellence, and driving continuous improvement.

The successful candidate will play a key role in enhancing service delivery, supporting innovation, and ensuring high-quality, accessible services for the public, justice partners, and stakeholders.

Strategic

Leadership & Policy Development Lead the development, design, and implementation of operational policies and programs that drive long-term improvements in business performance. Contribute to continuous improvement across the Division through strategic analysis and the application of sound management practices. Execute the strategic direction set by the Executive Director,



translating vision into actionable plans and measurable outcomes.

Operational

Oversight & Team Management Direct all activities within the section through subordinate management staff, delegating responsibilities effectively. Ensure high standards of work quality, organizational performance, and effective teamwork. Oversee daily operations across service lines, including court support, tribunal administration, and business support.

Budgeting & Financial Planning Develop, recommend, and manage the section's annual budget, ensuring expenditures remain within approved limits. Conduct short- and long-term financial planning and caseload forecasting to support budget development. Establish financial management systems that align with Council direction and divisional priorities.

Administer collective agreements and consult with Corporate Employee Relations on employee matters. Provide guidance on corporate and divisional policies, legislative compliance, and dispute resolution. Participate in grievance procedures, arbitration, and co-lead labour disruption planning.

Performance

Management & Quality Assurance Develop and monitor performance metrics in collaboration with the Director, Administration & Support Services. Ensure divisional policies and procedures comply with statutory requirements (e.g., Monitor staff effectiveness and case management quality, setting performance targets and efficiency metrics. Ensure all strategic planning goals and activities are achieved for courts and tribunals Implement change management strategies to enhance divisional performance and adaptability.

Participate in organizational change initiatives to foster a high-performance culture. Liaise with internal divisions,



the Municipal Court Managers Association, provincial ministries, legal services, judiciary, and tribunal partners to ensure effective governance and administration. Provide senior-level policy advice on business improvement/transformation strategies, financial impacts, and implementation of new initiatives.

Safety, Risk, and Crisis Management Provide guidance on handling contentious client issues and coordinate with Corporate Security to ensure safe courtroom and tribunal environments. Extensive experience in strategic planning, financial oversight, and business transformation within a complex unionized setting and multifaceted organization. Extensive experience and leadership overseeing large teams, delegating responsibilities, and fostering a high-performance culture across numerous locations.

Considerable experience in budget management, financial forecasting, and risk management, with the ability to oversee large-scale financial operations. In-depth knowledge of labour relations, workforce planning, and collective agreement administration within a unionized environment. Demonstrated commitment to employee engagement, talent management and succession planning.

Ability to lead data-driven decision-making, performance measurement, and predictive analytics initiatives. Ability to develop and implement transformation initiatives, and business process improvements. Exceptional stakeholder management skills, with experience engaging with Councillors, government agencies, and community partners.

Strong understanding of compliance frameworks, including corporate policies, financial regulations, and risk mitigation strategies. Excellent written and verbal communication skills, with the ability to prepare Council reports, policy documents, and executive briefings. Equity, Diversity and Inclusion The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve.

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📌 DIRECTOR COURT & TRIBUNAL OPERATIONS (Toronto)
🏢 City of Toronto
📍 Toronto