Reporting to the Senior Manager, Digital & Marketing Projects, the Marketing Operations Manager oversees the operational delivery of digital, marketing, and event initiatives across the team. This role ensures from a national perspective that all projects are well-planned, properly resourced, and progressing effectively, working closely with project leads to maintain momentum, alignment, and quality execution.

The Marketing Operations

Manager is responsible for managing the team’s projects calendar, work capacity allocation, KPIs, and overall reporting, providing clear visibility into priorities, performance, and resource utilization. Working with stakeholders nationally and locally, this role serves as a central coordination point to support efficient delivery across initiatives.

Marketing operations and planning: Manage the integrated projects calendar to ensure visibility across all digital, marketing, and event initiatives. Oversee work capacity planning and allocation, balancing resources across projects to support efficient delivery. Monitor project intake and prioritization, ensuring alignment with business priorities and timelines.

Project oversight and coordination: Partner closely with project leads to ensure all initiatives are progressing effectively, are properly scoped, and have the resources needed for success. Maintain oversight across multiple concurrent projects, proactively identifying risks, gaps, and bottlenecks, and working with teams to remove roadblocks and maintain momentum.

Reporting and performance tracking: Track and report on KPIs and project performance, providing transparent, actionable insights to support decision-making. Event management (Ontario and national): Lead the delivery of in-person and virtual events in the Ontario market, as needed, ensuring a high-quality and seamless experience. Provide operational leadership for national initiatives, working with regional teams to ensure consistency and alignment.

Stakeholder management:



Facilitate clear communication and provide consistent status updates throughout the project lifecycle. Drive consistency and continuous improvement in operational processes, including project intake, prioritization, workflow management, and reporting. Collaborate closely with internal teams and external partners to support efficient project delivery.

Coordinate vendor relationships and ensure consistency, quality, and alignment across all outputs. Support the implementation and optimization of project management tools and systems, including driving adoption, training, and best practices across the team. 8-10 years of relevant experience in marketing operations, digital project management, or a related field, preferably in an in-house or professional services environment ~ Professional services or legal industry experience considered a strong asset ~ Bachelor’s degree or equivalent in marketing, communications, business, events or a related field ~ PMP, Agile, or similar project management certification considered an asset ~ Excellent communication, presentation, and stakeholder management skills, with the ability to influence and align cross-functional teams ~ Strong understanding of digital and marketing workflows across web, campaigns, events, email, and content ~ Proven experience managing project pipelines, resourcing, and prioritization across multiple concurrent initiatives ~ Experience overseeing team capacity planning, project intake, and operational workflows ~ Highly organized and detail-oriented, with the ability to manage competing priorities and maintain visibility across a complex portfolio Retirement savings plan with employer contribution Flexible health and wellness allowance that covers much more than gym memberships! Training and development programs based on your interests and needs Veuillez noter que les personnes qui reçoivent une offre d’emploi peuvent être tenues, pendant leur emploi au sein de Norton Rose Fulbright, de faire la preuve des vaccinations recommandées de temps à autre par le gouvernement ou les autorités de santé publique.

📌 Director, Marketing Operations/Project Management (Toronto)
🏢 Norton Rose Fulbright
📍 Toronto