Director of Client Services - Travel (Toronto)

Director of Client Services - Travel (Toronto)

10 Aug
|
Pernod Ricard España
|
Toronto

10 Aug

Pernod Ricard España

Toronto

Join Corby Spirit and Wine Limited and Hiram Walker & Sons Ltd.,: 40, Pike Creek, and Gooderham & Worts Canadian whiskies, Polar Ice vodka, Lamb’s rum, Ungava gin, McGuinness and Cabot Trail liqueurs, Ace Beverage Group’s Cottage Springs, Cabana Coast, Liberty Village, and Positive Vines, and Foreign Affair wines. Through its affiliation with PernodRicard, Corby represents leading international brands such as ABSOLUT® Vodka, Jameson® Irish Whiskey, Malibu®, Kahlúa® Liqueur, The Glenlivet®, Beefeater and Malfy Gins, a leading portfolio of American whiskey brands including Jefferson’s, Rabbit Hole, and Skrewball™ whiskey., Derived from the French word “convivialité,” our ethos centres on human connection, authenticity, and friendliness. Compensation, Contract & Work Model During the interview process, we’ll determine the appropriate starting salary by considering your skills, experience, and how your background aligns with the scope and responsibilities of the role, while also ensuring internal equity across the team.

Please note that contract positions do not include health benefits or other additional monetary benefits. This is an 14-month contract opportunity, with an anticipated end date of January 2028. Team members work from our office at 225 King Street West, Toronto a minimum of three days per week, with the flexibility to work remotely on the remaining days.

If you're not currently within commuting distance, we welcome applications from candidates who are open to relocating to the Toronto area for this opportunity. Direct and indirect leadership across transformation, data governance, data analytics, automation, AI enablement, project governance, and transformation resources as assigned. The source role describes leadership across Transformation, Data Governance, Data Analytics, Automation and project resources, and positions the role within the Finance Transformation Office.

The Director, Digital Transformation, Finance leads the Finance Transformation Office and drives the execution of the transformation agenda across Finance and the broader business. The role provides structure, governance, and cross‑functional coordination to ensure transformation initiatives are prioritised, delivered, adopted, and translated into measurable business value. This role acts as a senior transformation partner, connecting Finance, Technology, Commercial, Supply Chain, Operations, and global/HQ teams.

It combines transformation governance, process improvement, data and analytics enablement, automation, AI adoption, change management, and operating model evolution to simplify ways of working and improve decision‑making. The Director is also the local business lead for key HQ/global transformation programs, including LEAP, MDM, and other enterprise initiatives. This includes coordinating local readiness, business requirements, data and process alignment, stakeholder engagement, deployment support, and adoption.

Transformation portfolio and governance: Lead the Finance Transformation Office roadmap and ensure priorities are aligned to business value, organisational capacity, and strategic objectives. Maintain portfolio visibility across priorities, timelines, risks, dependencies, decisions, resourcing needs, and expected outcomes. Prepare clear executive updates, governance materials, decision points, and escalation summaries for leadership forums.

Drive consistent portfolio discipline, including project status, RAG reporting, decision logs, risk management, and monthly transformation updates.



# HQ/global transformation readiness: Act as the local Finance Transformation lead for HQ/global programs such as LEAP, MDM, and other enterprise initiatives. Coordinate local readiness activities, including business requirements, process impact assessment, data readiness, documentation, ownership alignment, and stakeholder engagement. Partner with Finance, Supply Chain, Commercial, Operations, Technology, Data Governance, and global teams to identify risks, dependencies, reporting impacts, data cleansing needs, and adoption requirements.

Represent local business needs and ensure Canadian processes and data requirements are appropriately connected to future‑state global frameworks. # Transformation and operating model evolution: Support the evolution of Finance ways of working by embedding data, digital tools, automation, AI, decision rights, and process discipline into the operating model. Partner with Finance and cross‑functional leaders to improve planning, reporting, analysis, governance, performance management, controls, and business decision processes. Clarify roles, responsibilities, ownership, governance forums, escalation paths, and ways of working across transformation initiatives.

AI, automation, data and analytics enablement: Coordinate practical AI adoption and digital enablement in partnership with Finance, Technology, PRNA/global teams, and business functions. Identify, prioritise, and govern AI, automation, reporting, and workflow improvement use‑cases based on value, feasibility, risk reduction, and scalability. Support responsible AI adoption through appropriate data confidentiality, compliance, readiness, communication, training, and human‑in‑the‑loop practices.

Sponsor strong data governance and analytics foundations, including data quality, stewardship, common definitions, reporting reliability, and fact‑based decision‑making. Track adoption, maturity, business impact, value realisation, hours saved, and sustainment needs for AI, automation, data, and analytics initiatives. # Act as a key liaison across Finance, Technology, Commercial, Supply Chain, Operations, project sponsors, HQ/global teams, PRNA teams, external providers, and senior leadership. Translate complex transformation topics into clear, practical, executive‑ready messages tailored to different audiences.

Lead communication, engagement, training, and change adoption activities linked to transformation priorities and new ways of working. # Team leadership and capability building: Provide leadership, prioritisation, coaching, and direction to transformation, data governance, analytics, automation, and project resources. Ensure continuity of critical operations, recurring forums, stakeholder relationships, portfolio deliverables, and transformation programmes. 10+ years of experience in transformation, finance transformation, digital transformation, governance, program management, consulting, business strategy, technology‑enabled change, or enterprise delivery roles. ~ Proven experience leading cross‑functional initiatives involving business, Finance, Technology, and senior stakeholders.



~ Strong financial and business acumen, with the ability to connect transformation priorities to measurable business outcomes. ~ Experience building governance frameworks, executive reporting, portfolio views, decision materials, and leadership communications. ~ Experience supporting local and HQ/global transformation programs, including readiness, requirements, stakeholder engagement, governance, change adoption, and deployment support. ~ Strong understanding of AI‑enabled transformation, automation, data governance, analytics, reporting platforms, and digital enablement. ~ Ability to operate in ambiguity, manage competing priorities, influence without direct authority, and maintain momentum in a fast‑paced environment. ~ Experience in enterprise transformation environments. ~ Experience with platforms and capabilities such as Power BI, Power Automate, RPA, MDM, Product Cloud, Anaplan, ERP/EPM platforms, LEAP or equivalent enterprise transformation programmes. ~ Experience partnering with HQ/global teams, North America teams, IT, data governance teams, business functions, and external solution providers. ~ Post‑graduate qualification or certification in change management, data transformation, data governance, analytics, finance transformation, project/program management, or related fields. ~ Strategic transformation leadership — connects business priorities, Finance transformation, technology capabilities, and execution into a clear roadmap. ~ Governance and portfolio discipline — creates clarity on priorities, ownership, risks, decisions, escalation, cadence, and follow‑through. ~ Executive communication — translates complex transformation, data, AI, automation, and global program topics into clear, decision‑ready messages. ~ Digital, AI and data fluency — identifies and scales practical digital, AI, automation, data governance, and analytics opportunities. ~ Change leadership and adoption — builds engagement through communication, stakeholder support, training, and practical adoption methods. ~ Resilience and ambiguity management — maintains momentum, prioritises trade‑offs, and solves problems in complex, evolving environments. A successful Director, Digital Transformation, Finance will be recognised as a strategic integrator who brings structure, clarity, and momentum to the transformation agenda.

Success means building a disciplined portfolio, enabling better decisions, strengthening governance, improving stakeholder alignment, and ensuring transformation initiatives deliver measurable value. The role will also be measured by its ability to mature data, analytics, automation, and AI capabilities; When you join Corby and Hiram Walker, you’ll experience a workplace that is rich in heritage, driven by our iconic brands and a long‑standing commitment to sustainability, safety, and giving back to the people and communities where we work.

We offer a flexible work policy, with most of our positions offering a hybrid option with flexibility to work remotely 2 days a week. We are committed to fostering a workplace that reflects the diversity of the communities we serve. We will ensure that persons with disabilities are provided reasonable accommodations for the hiring process.

To request reasonable accommodation during the any phase of the recruitment process or want to review our accommodation policies, please reach out to our Human Resources Department at Accessibilty.Pernod Ricard is a worldwide leader in the spirits and #

📌 Director of Client Services - Travel (Toronto)
🏢 Pernod Ricard España
📍 Toronto

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