Elevate homeowner care with Great Gulf as the Director of Customer Experience in Toronto. Focus on enhancing customer satisfaction across low-rise residential communities. This senior role requires a leader to inspire the Customer Care team and ensure a best-in-class journey for homeowners from purchase to post-occupancy.

As part of Great Gulf’s integrated development platform, you will align construction delivery with customer satisfaction goals. A commitment to quality and service excellence is paramount for success in this role. Key Responsibilities:

- Lead and mentor the Customer Care team
- Establish performance expectations and service standards
- Manage end-to-end homeowner journey
- Oversee warranty compliance and deficiency management
- Collaborate cross-functionally with construction and sales teams Requirements:
- 10+ years in customer care or warranty management
- 5+ years in a leadership role
- Experience with low-rise residential products
- Robust knowledge of TARION processes
- Ability to travel to project sites Drive quality and ensure exceptional homeowner experiences at Great Gulf in Toronto.

📌 Director of Customer Experience at Great Gulf (Toronto)
🏢 Great Gulf Group
📍 Toronto