Director of Parking Enforcement

Application Deadline: 31 August 2026

Department: Operations - Enforcement(OPS003)

Employment Type: Full Time

Location: I80-D92_CA-SS-MONTHLY PARKING SS

Reporting To: Vice President of Enforcement & Shared Services

Compensation: $100,000 - $120,000 / year Description

Impark offers comprehensive parking management services across North America. Through its subsidiaries, Imperial Parking Canada Corporation and Imperial Parking (U.S.), LLC, Impark offers tailored parking solutions to meet the needs of commercial, municipal, and private clients. Today, Impark is proudly part of the Reimagined Parking family with hundreds of parking locations and decades of experience.

Together, we lead the way in modern, customer-focused parking services. The Director of Enforcement is a senior operational leader responsible for the strategic oversight, performance management, and operational integrity of enforcement policies, procedures and platforms, and collection services across the Reimagined Parking group of companies. The Director of Enforcement is responsible for leading and managing all parking enforcement operations across the organization’s portfolio.

This role ensures compliance with municipal and consumer protection regulations while promoting permitted, consistent, and effective enforcement practices. The Director will work closely with the patrol and collection teams, develop and implement technological solutions, and drive operational excellence to support revenue protection and growth. The Director of Enforcement also serves as a key operational liaison between patrol operations, senior leadership, and technology vendors to ensure service delivery meets or exceeds organizational expectations.

Key Responsibilities

Develop and execute enforcement strategies aligned with organizational goals

Establish performance metrics, KPIs, and operational SOPs Foster a culture of professionalism, integrity, and regulatory compliance

Develop and execute enforcement strategies that drive measurable performance outcomes, including improved compliance rates, optimized patrol productivity,



revenue protection and growth

Oversee parking enforcement activities across multiple operating brands and regions

Ensure consistent application of parking rules, bylaws, and regulations

Respond to escalated enforcement issues and complex cases

Ensure compliance with local laws, municipal codes, and regulatory obligations

Develop and update enforcement policies and standard operating procedures

Liaise with municipalities, law enforcement, and regulatory bodies

Support audits, reporting, and legal proceedings related to violations

Implement and manage enforcement technologies (e.g., LPR systems, handheld devices, citation software)

Analyze data to improve enforcement effectiveness and operational efficiency

Partner with IT and vendors to enhance systems and reporting tools

Support revenue protection initiatives and minimize leakage

Monitor citation issuance trends and reporting accuracy

Assist with budgeting, forecasting, and cost control for enforcement operations

Address customer complaints and disputes related to enforcement actions

Maintain strong relationships with internal and external stakeholders Promote fair and transparent enforcement practices OTHER DUTIES: Please note this is not designed to cover or contain an all‐inclusive list of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice Skills, Knowledge, Expertise and Requirenments Bachelor’s degree in Business Administration, Public Administration, Criminal Justice, or related field (preferred)

7–10+ years of experience in parking operations, enforcement, or a related field





3–5+ years in a leadership or management role

Strong leadership and team management skills

Deep understanding of parking regulations and enforcement practices

Experience with enforcement technology and data analytics

Excellent problem-solving and decision-making abilities

Strong communication and stakeholder management skills

Ability to handle high-pressure situations and sensitive public interactions

Must successfully pass a background check, in accordance with company policy and applicable laws (CAN) Must be authorized to work in the Canada and able to provide documentation verifying eligibility, as required by law Working Conditions

- Combination of office and field environments
- May require travel between sites
- Availability for on-call support, including evenings and weekends as needed Key Performance Indicators (KPIs)
- Compliance rates and enforcement accuracy
- Revenue growth, protection and citation integrity
- Response time to incidents and escalations
- Customer satisfaction and complaint resolution metrics
- Staff productivity and retention Benefits

Join our team and enjoy an outstanding perks package, including: Incentive Bonus Plan: Rewarding your hard work and contributions based on the company’s achievements.

Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family.

Life and AD&D;: Basic Life and Accidental Death Insurance to secure your future with essential protection for you and additional options for your loved ones. Short-Term Disability (STD): Income protection when you need time to recover. Long-Term Disability (LTD): Available based on employee group, offering extended support when life takes a turn.

Employee Assistance

Program (EAP): Confidential support for mental health, financial, legal advice, and more for everyone in your home Registered Retirement Savings Plan (RRSP): Build your future with employer-supported retirement savings (based on employee group).

Paid Vacation: Enjoy well-deserved time off to relax, travel, or spend time with family

📌 Director of Parking Enforcement (Vancouver)
🏢 Reimagined Parking
📍 Vancouver