The Director, Underwriting Transformation & Delivery leads the execution of individual insurance underwriting transformation initiatives and oversees Underwriting's participation in product, platform, operational, and business change programs across the Canada Segment. Accountable for delivering transformation initiatives aligned to the long-term underwriting vision, the Director drives process modernization, operational improvements, and business readiness efforts that enhance underwriting effectiveness, customer and advisor experiences, operational efficiency, and risk management outcomes. Working closely with Product, New Business, Operations, Technology, Distribution, Risk Management, and Compliance, the Director ensures underwriting expertise, requirements, and risk considerations are effectively incorporated into business initiatives, enabling successful delivery and meaningful business outcomes.

Underwriting

Transformation & Continuous Improvement Lead the delivery of underwriting transformation initiatives aligned to the long-term underwriting vision and business objectives. Identify and implement opportunities to improve underwriting effectiveness, operational efficiency, customer experience, and risk management outcomes. Drive change management, business readiness, and adoption activities to ensure sustainable business benefits.

Ensure underwriting requirements, operational impacts, and risk considerations are appropriately incorporated into solution design and delivery. Support successful implementation of business changes through underwriting expertise, impact assessments, and readiness planning. Build strong partnerships across Product, New Business, Operations, Technology, Distribution, Risk Management, Compliance, and other key stakeholder groups.

Portfolio

Delivery & Resource Leadership Establish priorities and manage Underwriting's participation across multiple concurrent initiatives. Ensure underwriting resources are effectively allocated to support business objectives and delivery commitments.



Ensure appropriate governance, controls, and risk management practices are embedded throughout initiative delivery.

Foster a culture of collaboration, accountability, continuous improvement, and innovation. Build organizational capability in underwriting systems, processes, and business transformation. 10+ years of experience in life insurance underwriting, current business operations, product development, business transformation, or related functions. ~5+ years of leadership experience delivering large-scale business transformation, operational improvement, product implementation, or platform modernization initiatives. ~ Strong understanding of underwriting philosophies, processes, systems, and risk assessment practices. ~ Experience partnering with Product, Technology, Operations, Risk Management, and Distribution teams. ~ Bachelor's degree in Business, Finance, Insurance, Risk Management, or a related field. ~ Experience leading business transformation and change initiatives. ~ Exceptional executive communication and stakeholder management abilities. ~ Sound judgment with a risk-based approach to decision-making. ~ Project management, change management, or operational excellence certifications considered an asset. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

Manulife Financial

Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. At Manulife/John Hancock, we embrace our diversity. We strive to attract,



develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.

We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. 125,100.00 CAD - $175,100.00 CAD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D; insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.

We use data and analytics technologies #

📌 Director, underwriting transformation & delivery (Toronto)
🏢 Société Financière Manuvie
📍 Toronto