Elevate your career with IBM as a Dynamics 365 Customer Engagement Technical Solution Architect. Drive impactful CRM solutions and implement scalable architectures while collaborating with global teams. We are seeking a seasoned Technical Solution Architect to lead CRM implementation projects within IBM Consulting.

This pivotal role involves managing presales activities, designing custom technical solutions, and ensuring high-quality project delivery. You will collaborate with both local and global development teams to drive the success of robust customer engagement solutions. Key Responsibilities:

- Lead end-to-end technical architecture for Dynamics 365 CRM projects
- Participate in presales, defining requirements and proposals




- Translate business needs into maintainable technical solutions
- Define integration strategies with Power Platform and Azure
- Provide technical leadership to onshore and offshore teams Requirements:
- Robust expertise in Dynamics 365 Customer Engagement solutions
- Proven experience as a Technical Architect leading CRM projects
- Knowledge of Power Platform, C#, .NET, and Azure Services
- Familiarity with REST APIs and Agile methodologies
- Excellent stakeholder management and communication skills As a leader in CRM architecture, utilize your skills to drive transformative projects at IBM.

📌 Dynamics 365 CRM Solution Architect at IBM (Toronto)
🏢 IBM
📍 Toronto