Join ICAO as the E-Commerce Operations Lead, overseeing critical elements of the e-commerce platform. This role emphasizes customer service and operational management for both digital sales and publication distribution. As part of the Capacity Building and Implementation Bureau, you will lead the E-Commerce and Publications Sales Unit.

Your focus will be on managing digital sales processes, coordinating internal stakeholders, and ensuring a seamless user experience. Your leadership will guide the daily operations, support process improvements, and address complex challenges. Key Responsibilities:

- Manage operations of the ICAO Store and digital sales processes
- Oversee accurate representation of products on the e-commerce platform




- Lead and coordinate staff activities for e-commerce operations
- Resolve operational issues and enhance the user purchasing experience
- Collaborate with various teams for service continuity Requirements:
- Minimum seven years in e-commerce operations
- Experience in B2B and B2C e-commerce models
- Proven record in product information management
- Coordination experience with cross-functional teams
- High school diploma required; additional education preferred Drive impactful e-commerce operations and enhance ICAO's digital platform effectiveness.

📌 E-Commerce Operations Lead at ICAO (Montreal)
🏢 International Civil Aviation Organization
📍 Montreal