As a recognized leader in emergency communications, E-Comm is an organization that provides first responders and the public with critical life-safety services in communities across B.Our people are passionate about their work and public safety. We operate two emergency communications centres - one located in Vancouver and one in Saanich. E-Comm also provides integrated police, fire call taking, dispatch services to more than 70 police and fire departments, and owns/operates the largest multi-jurisdictional, tri-service wide-area radio network in B.We are proud to serve communities across this beautiful province through our four operational and administrative locations in Vancouver, Burnaby and Saanich.

At E-Comm 9-1-1, we are committed to building a diverse and inclusive workforce that represents themany communities that we proudly serve. RESPECT | ACCOUNTABILITY | INTEGRITY | SERVICE | COLLABORATION We're looking for people to join our team in helping to save lives and protect property - people who thrive on making a difference and embrace challenges, variety, diversity and our corporate values of respect, integrity, collaboration, accountability and service. Our 9-1-1 Emergency / Non-Emergency Call Takers provide a critical service that supports both public and first responder safety, and are the hidden back bone for the work that our first responders carry out in communities across British Columbia.

They are often the first point of contact for the people who call 9-1-1 which gives you a chance to assist the public when they are facing a crisis and get them the help they need.



They are responsible for receiving emergency and non-emergency calls, providing call-taking services for our Police & Fire agencies, creating reports, and relaying information to dispatchers and appropriate services. Our 9-1-1 Emergency / Non-Emergency Call Takers work in our emergency communication centres – one located in Vancouver and one in Saanich, that operate 24 hours a day, 365 days a year to answer nearly 1.8 million calls annually.

Regular

Full-Time 4 Off AADD (12-hour shifts) Wage/Salary: PG 20 | $38.83 to $45.73 per hour; $Employee Group: CUPE, Local 8911 Selection Process: The successful candidate will be selected after completion of a TalentClick assessment, Recruitment Testing Session and behavioural based interview. Meaningful work - work with a sense of purpose, supporting the public and first-responders. ~ Competitive salary - with the opportunity for increases. ~ Minimum 3 weeks vacation to start. ~100% paid extended health and dental benefits. ~ Pension - employer matched contributions to Municipal Pension Plan, a defined benefits plan ~ Excellent communicator | You are fluent in English and have a commanding telephone presence.



Service-oriented | You have a robust desire to help others through public service.

Your customer service skills include conflict-resolution and active listening. The opportunity to be involved in mentorship and interactive training programs will elevate your work and learning.

Education | High school diploma or a combination of education, training, and life experience is required. Effective communication skills| Fluent in English both orally and in writing. Computer skills| Must be able to type a minimum of 44 WPM during a 5-minute typing test. Work authorization| A Canadian Citizen or Permanent Resident residing in Canada for a minimum 3 of the last 5 years. Availability | Able to work full-time during 3-4 month training period with minimal or no vacation time.

Security

Clearance| Applicants must be successful in a Vancouver Police Department (VPD) interview that will investigate your employment, education, associates, finances, drug and alcohol use, and criminal activity over the past 10 years.

Security Clearance

Interviews are held in Vancouver and you must be available to attend in person. Additional education| Courses in public safety, emergency communications, or criminology. Volunteer or work experience| Experience working in a Public Safety or Emergency Services environment. This can include knowledge of street names, landmarks, tunnels, bridges, and bodies of water. Call-centre experience | Experience working in a high-pressure or high-volume call-centre. #

📌 Emergency Police Call Taker - Vancouver Island (Victoria)
🏢 E Comm 911
📍 Victoria