Who We Are: CAA Niagara is a proud Niagara Region employer, that strives on delivering rewarding experiences and enhancing the lives of our community. For over one hundred years, we have been a staple within our community, providing such services as emergency roadside assistance, travel services, insurance coverage, membership and rewards savings; continually growing our suite of relevant services and products. A true community partner, we could not be here without our over 150,000 members across Niagara, allowing us to focus on earning your continued trust, every day!
Location: Thorold, ON
Status: Full time Permanent, On-Site
This posting is to fill an existing vacancy.
About the Role
Our Emergency Roadside Service (ERS) Drivers are roadside heroes and trusted brand ambassadors for CAA Niagara. Combining robust customer service skills with mechanical and technical aptitude, ERS Drivers provide timely, qualified, and compassionate roadside assistance to our members when they need it most.
In this role, you will operate a CAA Niagara fleet vehicle to deliver a range of emergency roadside services, including battery service, lockouts, tire changes, and towing using wreckers and flatbeds. With safety, service excellence, and member care at the core of everything you do, you will play a vital role in getting our members back on the road safely and efficiently.
The hourly wage for this role is $22.55. Key Responsibilities
Deliver outstanding member service and act as a professional ambassador for CAA Niagara.
Operate a CAA Niagara fleet-owned service vehicle in response to dispatch calls
Assess vehicles and provide basic roadside services, including:
Lockout assistance
Battery testing and replacement
Tire repair and replacement
Vehicle hookup to wreckers (including use of dolly wheels)
Loading vehicles onto flatbed trucks
Safely operate towing equipment, chains, straps, and ratchets.
Adhere to all applicable safety standards, internal policies, procedures, and traffic laws.
Complete daily vehicle inspections and circle checks to maintain a safe and clean fleet vehicle.
Use company-provided technology (tablet) to receive dispatches, update call status, and communicate with dispatch and management.
Meet productivity and service goals set by management.
Cross-train and operate light service vehicles, tow trucks, or flatbeds as required
Perform other duties as assigned based on operational needs.
Qualifications & Skills
Must-Haves (BFOR):
A valid Class G driver’s license
Physical readiness to lift up to 70 lbs and perform tasks like bending, twisting, kneeling, pushing, and pulling throughout the day (all truck types require ‘heavy’ physical effort)
Successful completion of a driver training program approved by the Ministry of Transportation (MOT) and ability to maintain towing licenses, which include annual background checks and driver abstract reviews A clean driving record to meet our company insurance requirements
Other Qualifications & Skills:
Strong customer service skills with the ability to remain calm and professional under pressure
Mechanical and technical aptitude with a basic understanding of vehicle systems
Comfortable using tablets and basic computer technology
Ability to work independently while collaborating effectively with dispatch and team members
Education & Experience
Secondary School Diploma preferred
Minimum 2 years of customer service experience
Previous towing or roadside assistance experience considered an asset
Working Conditions
24/7 operation, including evenings, weekends, and holidays
Working outdoors in all weather conditions, including inclement weather
Physically demanding role requiring regular use of upper and lower body throughout the shift
What’s In It For You
100% employer-paid premiums for health, dental, vision, life, and travel insurance
Virtual healthcare and nurse navigation support
Defined Contribution Registered Pension Plan
Growth, training, and development opportunities
Give Where You Live program (community volunteer program)
Green and Wellness Reimbursement Program
Paid personal and vacation hours
Interview Process
Our process is designed to provide a full picture of how you would contribute to our team:
Pre-screening call
In-person interview
Background and references
Offer
CAA Niagara does not currently use artificial intelligence in the screening or selection of applicants. CAA Niagara is an equal-opportunity employer and is committed to providing an accessible and inclusive workplace. We are dedicated to ensuring that our recruitment processes are barrier-free and accommodating to all individuals, including those with disabilities.
If you require accommodation at any stage of the application, interview, or employment process, please inform our Human Resources department at
[email protected] We will work with you to meet your needs and ensure a positive experience throughout the recruitment journey.
📌 Emergency Roadside Services (ERS) Driver (Thorold)
🏢 CAA Niagara Talent Management Team
📍 Thorold