Take on a leading role at Fairmont Banff Springs as a Front Office Supervisor. Champion guest experiences while managing the Front Desk and Royal Service operations seamlessly. In this key leadership position at Fairmont Banff Springs, you will supervise the Front Desk and Royal Service teams, ensuring excellence in guest service.
Your leadership will empower staff to handle guest concerns proactively while maintaining high operational standards. By fostering a positive work atmosphere, you will contribute significantly to our hotel's reputation as a premier destination. Key Responsibilities:
- Supervise operational functions for Front Desk and Royal Service
- Facilitate seamless check-in and check-out experiences
- Coach and develop team members through mentorship
- Manage guest service challenges promptly and professionally
- Conduct regular performance reviews and feedback sessions Requirements:
- At least 1 year of supervisory experience in hospitality
- Knowledge of Micros-Opera Property Manager and Microsoft Office
- Experience in guest recovery is essential
- A degree in Hospitality or Hotel Management is preferred
- Solid attention to detail and organizational skills Be a part of the Fairmont Banff Springs team and lead with excellence in guest service.