Location Nationwide Job Number 175265 Brand Xtime Description The Xtime Field Implementation Specialist (FIS) position works directly with Xtime dealership customers and is responsible for the implementation, training and successful application of Xtime’s product suite regarding specific enterprise accounts or regionally based customers. Train dealership service department personnel on Xtime’s suite of products to ensure comprehensive understanding and successful application within existing customer processes

Conduct in-dealership consultative efforts to ensure Xtime product(s) are configured to customer processes

Provide L2/L3 technical support to enterprise customers as requested

Provide accurate customer status reports identifying tasks completed and action items

Act as an enterprise customer and dealership advocate within Xtime

Ability to manage and track travel requirements in compliance with Xtime guidelines Qualifications Industry Specific Background At least 3 years Automotive Industry experience within an OE (e.g. Chrysler, GM, Volkswagen, Nissan, Hyundai, etc.), dealer group(s), regional group(s), dealership(s), and/or industry vendor(s) to previously listed entities

Demonstrated success in behavioral and process change within teams of automotive technicians strongly preferred

Comprehensive variable and fixed operations understanding of Dealership processes with regard to operational readiness within both the enterprise and dealership

At least 1 year working directly with dealerships; preferably in an advisory or account management capacity

Working knowledge of one or more DMS systems (desirable)



Technical/Management Skills Experience with software systems and processes related to software operation such as planning and problem tracking software, and issue resolution processes

Account and/or Client Management experience with proven track record of operational objectives consistently attained

Ability and eagerness to learn complex technology and basic understanding of web-based systems Other Required Skills Demonstrates ability to acknowledge customer concerns, identify issue, and implement a corrective action in using comprehensive understanding of Xtime product(s) and related functionality

Critical thinking and problem solving skills

Ability to clearly and effectively discuss technical issues with non-technical customer personnel

Sensitivity and patience when working with customers

Organization and attention to detail

Excellent verbal and written communication skills

Flexibility/adaptability to work in a very energetic environment

Ability to work nearly autonomously

Desire to work in a highly collaborative atmosphere Travel Expectations 90%-100% It's an exciting time to work at Xtime. Every day consumers and automotive dealers connect with each other using our software. Whether it's scheduling service appointments through a variety of devices (web, mobile phone, in-vehicle), looking up the repair history for your vehicle, or finding prices or promotions for repairs and maintenance, our Spectrum™ suite of products has not only revolutionized the way people look for repair and maintenance services, but is also transforming how consumers, dealers, and manufacturers interact.

Xtime is leading that transformation. Interested? Apply today! https://jobs.coxautoinc.com/job/redwood-city/field-implementation-specialist-nationwide/1645/4350355

📌 Field Implementation Specialist - Cox Automotive - Nationwide
🏢 DealerRefresh
📍 Field