Job Title: Front Desk Coordinator & Skincare Specialist
Location: Nexx MD – Vancouver, BC (Lower Mainland)
Employment Type: Full-Time
Minimum 3 years of experience in a cosmetic clinic in British Columbia (required)
About Nexx MD
Nexx MD is a leading, high-end medical aesthetics and longevity clinic in Vancouver. We are known for delivering advanced treatments, exceptional patient care, and a premium client experience.
Position Overview
We are seeking a polished, experienced, and client-focused Front Desk Coordinator & Skincare Specialist to join our growing team. This dual-role position requires a strong background in both front desk operations and hands-on skincare treatments within a cosmetic clinic environment.
Key Responsibilities
Front Desk Duties
Manage appointments, bookings, and patient flow
Answer calls, respond to inquiries, and convert leads into bookings
Provide a warm, professional first impression to all clients
Process payments and maintain accurate patient records
Coordinate with clinical staff to ensure smooth daily operations
Skincare Specialist Duties
Perform qualified facials and skincare treatments
Conduct consultations and recommend appropriate services/products
Support physicians and injectors with pre- and post-treatment care
Maintain treatment room cleanliness and compliance standards
Stay updated on the latest skincare technologies and protocols
Qualifications
Minimum 3 years of experience in a cosmetic clinic in British Columbia (required)
Strong knowledge of medical aesthetics and skincare treatments
Excellent communication and interpersonal skills
Proven ability to close consultations and drive sales