Job Overview

We are seeking an energetic and detail-oriented Front Desk Receptionist / PTA (Physical Therapist Assistant) to join our dynamic healthcare team. This role combines front desk responsibilities with administrative support tailored to a busy Physiotherapy. You will be the first point of contact for patients and visitors, ensuring a welcoming experience while managing essential clerical tasks efficiently.

Your proactive approach and excellent organizational skills will help streamline daily operations, support patient care, and enhance overall office productivity. This paid position offers an exciting opportunity to grow within a supportive team dedicated to providing exceptional patient service.

Duties

- Greet patients and visitors warmly, creating a positive first impression and ensuring smooth check-in and check-out processes
- Manage multi-line phone systems, answer inquiries, schedule appointments, and direct calls professionally using proper phone etiquette
- Maintain accurate patient records through data entry, filing, and updating electronic health records using Microsoft Office, Google Workspace, and specialized practice management software such as QuickBooks or similar tools
- Assist with calendar management for providers, including scheduling appointments, follow-ups, and reminders to optimize office flow
- Handle administrative tasks such as proofreading documents, managing correspondence, and supporting billing or bookkeeping activities




- Support office management by organizing supplies, maintaining cleanliness of the reception area, and ensuring compliance with confidentiality standards
- Provide excellent customer service by addressing patient questions promptly and supporting their needs throughout their visit

Requirements

- Knowledge of WALNUT EMR or Universal system is an asset.
- Strong computer literacy with proficiency in Microsoft Office Suite (Word, Excel), Google Workspace (Gmail, Calendar), and Google sheet.
- Excellent organizational skills with the ability to multitask efficiently in a fast-paced environment
- Exceptional phone etiquette skills with experience handling multi-line phone systems and providing outstanding customer support
- Previous clerical experience including data entry, filing, proofreading, and calendar management is essential
- Knowledge of Physiotherapy receptionist duties such as appointment scheduling, insurance verification, and basic bookkeeping is a plus
- Personal assistant skills such as time management, task prioritization, and attention to detail will ensure smooth daily operations

Join our team to make a meaningful difference in patients’ lives while advancing your career in a vibrant healthcare setting! Job Types: Full-time, Part-time, Permanent

Pay: $18.00-$20.00 per hour

Benefits

- Casual dress
- Employee assistance program
- On-site parking

Work Location: In person

📌 Front Desk Receptionist / PTA (Mississauga)
🏢 Pacific Physiotherapy
📍 Mississauga