Position: Operations Coordinator

Hours: Monday, Wednesday, Friday 8am - 3pm

Start Date: Training begins ASAP, with the role officially starting immediately

Compensation: Competitive hourly salary (to be discussed during interview)

Role Overview

Operations Coordinator, you'll be the essential link between our clients, lab team, and daily workflow. You'll ensure cases move smoothly through each stage from inquiry to delivery to supplies and creating a inventory.

Key Responsibilities

- Answer phone calls, emails in need be, and client inquiries (pricing, materials, turnaround times)
- Track all cases (incoming & outgoing), update their statuses, and follow up with dentists
- Quality-check, pack, and prepare cases for delivery if needed
- Schedule daily pickups/deliveries and organize technician assignments
- Ensure daily cases are completed and processed on time
- Accurately invoice cases and manage billing documentation
- Support with general administrative and lab support tasks as needed

Ideal Skills & Qualifications

- Robust communication, organizational, and multitasking abilities
- A professional and friendly approach to client interactions via phone and email




- Detail-oriented with the ability to track multiple cases simultaneously
- Familiarity with dental software (e.g., iTero, 3Shape, Evident) is a plus but not required—we'll train the right candidate
- Basic knowledge of dental procedures/products is helpful, but training will be provided

Why Work with ZANN?

- A collaborative, supportive, and team-oriented lab environment
- Hands-on training to develop dental and operational skills
- Full-time weekday schedule for consistency and work-life balance
- Opportunity to grow within a lab that values quality and reliability

How to Apply Please send your resume—highlighting any relevant administrative, coordination, or client-facing experience—to [email/contact]. Note: a small sample coordination exercise may be part of the interview process.

Position: 1 opening only.

Job Types: Full-time, Permanent

Pay: $21.00-$24.00 per hour

Benefits

- On-site parking
- Paid time off

Flexible language requirement:
- French not required

Experience:
- Dental receptionist: 1 year (preferred)

Location:
- North York, ON (preferred)

Work Location: In person

📌 Full Time Receptionist & Operations Coordinator (North York)
🏢 ZANN Dental Laboratory
📍 North York