Chartwell Rouge Valley Retirement Residence provides seniors in Markham a warm and welcoming atmosphere in the heart of a thriving Asian community.

The General

Manager role is an exceptional opportunity for an energetic, motivated leader with operations management experience, preferably in a relevant sector such as Retirement Living or Hospitality. Our vision of Making People’s Lives Better inspires you. You thrive in leading passionate teams to deliver a superior customer experience and would love to ensure the residents at Chartwell Retirement Residence truly feel at home and enjoy a great day, every day.

Our General Managers are accountable to:

Manage Talent:

- Lead an interdisciplinary team of Managers, Sales Consultants and front line employees;
- Build a solid team: sources, selects and onboards key talent;
- Actively plan for succession;
- Develop employees: coaches and manages performance.

Drive Results:

- Expect personal accountability
- Recognize and rewards results




- Ensure focus on our 4 key results: Financial, Customer Service, Employee Engagement, Managing Reputational Risk

Lead and Influence:

- Lead culture;
- Engage employees.

Ensure Commitment to Service Excellence:

- Apply service standards to decision making;
- Align with our RESPECT values;
- Communicate the importance of looking through the lens of the customer.

The ideal candidate will possess:

- Fluency in English and Mandarin or Cantonese
- Experience in a the Retirement Living, Hospitality, or another relevant sector;
- Minimum of 3-5 years’ experience in a leadership role;
- Very strong communication skills and the ability to interact with residents, families, community professionals and various outside partners;
- Demonstrated decision-making, problem-solving, and budget management skills.

📌 General Manager (总经理) (Markham)
🏢 Chartwell Career Site English
📍 Markham