General Manager

TownePlace Suites by Marriott & Conference Centre Brantford

Brantford, Ontario

About Us

TownePlace Suites by Marriott & Conference Centre Brantford is a premier extended-stay hotel and conference destination dedicated to delivering exceptional guest experiences, outstanding associate engagement, and robust financial performance. We are seeking an experienced and passionate General Manager to lead our team and drive operational excellence.

Position Summary The General Manager is responsible for the overall leadership, strategic direction, and successful operation of the hotel and conference centre. This role oversees all departments, including Front Office, Housekeeping, Maintenance, Food & Beverage, Sales, Conference Services, and Administration, ensuring compliance with Marriott brand standards while achieving financial and service goals.

Key ResponsibilitiesLeadership & Team Development

- Lead, coach, and develop department leaders and associates.
- Foster a culture of accountability, teamwork, recognition, and guest service excellence.
- Recruit, train, and retain high-performing team members.
- Manage employee relations and ensure compliance with employment legislation and company policies.

Guest Experience
- Drive guest satisfaction and loyalty through exceptional service delivery.
- Monitor and improve guest satisfaction scores, online reviews, and Marriott performance metrics.
- Resolve guest concerns promptly and professionally.

Financial Management
- Achieve revenue, profit, and GOP targets.
- Monitor labor costs, expenses, and purchasing programs.




- Review financial reports and implement strategies to improve profitability.

Operations Management
- Ensure compliance with Marriott brand standards and quality assurance requirements.
- Oversee property maintenance, preventive maintenance programs, and capital projects.
- Ensure health, safety, and security standards are maintained.

Sales & Revenue Generation
- Partner with the sales team to maximize occupancy, ADR, RevPAR, and conference centre revenue.
- Build relationships with corporate clients, community organizations, and local business partners.
- Support revenue management initiatives and market positioning strategies.

Conference Centre Oversight
- Ensure successful planning and execution of conferences, meetings, weddings, and special events.
- Maintain high levels of customer satisfaction for all event clients.

Qualifications
- Minimum 5 years of progressive hotel management experience.
- Previous General Manager or Assistant General Manager experience preferred.
- Marriott brand experience considered a strong asset.
- Proven ability to lead teams and achieve financial goals.
- Strong knowledge of hotel operations, revenue management, and guest service.
- Excellent communication, leadership, and organizational skills.
- Proficiency in hotel management systems and Microsoft Office applications.

What We Offer
- Professional development and career growth opportunities.
- Marriott travel discounts.
- Dynamic and supportive work environment.

Pay: $75,000.00-$90,000.00 per year

Work Location: In person

📌 General Manager (Brantford)
🏢 TownePlace Suites u0026 Conference Centre Brantford
📍 Brantford