Prestige Beach House Kelowna is now recruiting for an exciting role that will play a key part in supporting the growth of the business, which in turn supports all departments.
The Guest Services & Event Coordinator supports the Management team with important administrative tasks and duties to ensure groups and events are well organized. This role is tasked with ensuring that documentation is accurate, contracts are executed, deposits are submitted on milestones, and payments and final details are collected in a timely manner. These duties will be completed for meetings & events and front office, including groups, tours, and teams in addition to the catering meetings and events bookings.
The Guest
Services & Event Coordinator is expected to work Guest Service Agents shifts as assigned.
Who are we?
We are more than a hotel chain. We are B.C.’s finest family-owned chain of resorts, hotels, and inns. Delivering superior guest experiences with a personal touch, hard work, and kindness is at the forefront of our company values.
Read our story at: https://www.prestigehotelsandresorts.com/our-story/
What is in it for you?
- Be a part of a company that wants to make a difference in BC communities (https://www.prestigehotelsandresorts.com/joeannas-house/ & https://www.prestigehotelsandresorts.com/sustainability/)
- Competitive hourly wage ($21 per hour) plus approximately $3,000 in annual commission
- Dental benefits
- Flexible scheduling
- Restaurant and hotel discounts
Duties & Responsibilities:
- Create groups and room blocks in Visual Matrix
- Input and monitor guest room blocks and/or rooming lists
- Monitor release dates
- Assist with Banquet Event Order (BEO) preparations
- Ensure final details, guest counts, and room set-ups are indicated on BEO
- Send out monthly reports for upcoming events
- Updating BEOs for all departments distributed via email
- Prepare for BEO meetings and last-minute changes
- Prepare meeting room signs and welcome signs
- Prepare and manage invoicing and payment processing
- Ensure charges are transferred to Master Folio as required
- Prepare final invoices and postings
- Follow up on Accounts Receivable as required
- Assist with room set-up checks and AV equipment.
- Assist with introductions to the F&B; team on event days
- Perform all duties required of the Guest Services Agent role:
- Provide courteous and professional guest services
- Utilize instinctive selling techniques and company sales programs to maximize revenue and occupancy levels
- Maintain order and cleanliness at the front desk
- Handle guest accounts
- Assist guests on arrival, departure, and during their stay
- Operate the telephone console
- Process reservation and cancellation requests
- Other duties as assigned
Qualifications:
- 1–2 years of experience in hospitality, catering, or event coordination preferred
- Strong organizational skills with exceptional attention to detail
- Excellent communication and interpersonal abilities for client relations and team collaboration
- Ability to multitask and manage competing priorities in a fast-paced environment
- Passion for hospitality and a commitment to creating memorable guest experiences
- Must be legally entitled to work in Canada
There are always opportunities to expand a career with Prestige Hotels & Resorts. We are 19 properties strong and are always looking for great leaders to join our team. Pay: $21.00 per hour
Benefits
- Dental care
- Discounted or free food
- Versatile schedule