Are you a recent IT graduate eager to advance your career with a dedicated, community-focused, award-winning company?
Tatham
Engineering offers the opportunity to join a supportive team that values mentorship and provides challenging, rewarding work. Put your knowledge and experience to meaningful use in an environment where collaboration and learning from experienced professionals are encouraged.
We are seeking a Help Desk Analyst to work in the Information Technology group based out of either our Guelph, Barrie or Orillia office. This position focuses on end-user technical support and IT infrastructure management, and serves as the first point of contact for support requests across multiple channels. The variety of work provides challenges for the successful candidate to advance their skills and practical experience in a collaborative environment.
Key Responsibilities: Provide first response to user support requests via phone, email, walk-ins, and ticketing systems
Deploy, configure, and set up new hardware (desktops, laptops, tablets, printers, VoIP phones, and peripherals)
Install software and provide technical support through documentation, training, and troubleshooting
Create and manage user accounts, password resets, and offboarding in Microsoft Active Directory and Office 365
Monitor and maintain IT Support ticket queues with accurate, detailed documentation
Troubleshoot network connectivity, VPN configuration, and infrastructure issues
Support mobile device provisioning and setup for wireless telecom devices (iOS, Android)
Maintain IT asset inventory records and coordinate ordering of IT supplies and replacement parts
Perform routine system updates, health checks, and maintenance on hardware and software
Provide technical onboarding for new employees including email, software setup, and tool access
Perform maintenance of printers, peripherals, and low-voltage equipment (access control, intercom systems)
Assist with special projects, IT initiatives, and ad-hoc technical support as needed
Key Position Requirements: Educational background in IT, computer science, or technical support (internship or equivalent foundational experience acceptable)
0-2 years of relevant experience
Knowledge of Windows 10/11, Active Directory, Microsoft 365, and basic networking concepts
Strong troubleshooting skills with excellent customer service and communication abilities
Detail-oriented with strong time management skills and ability to prioritize multiple tasks in a fast-paced environment
Proactive, can-do attitude with willingness to learn and expand technical knowledge
Excellent interpersonal and telephone skills with patience for all technical skill levels
Experience in AI chatbot builds and applied AI workflows would be an asset
Experience or background in a civil engineering firm or similar environment would be an asset Valid driver’s license and reliable transportation
How to Apply Click the “Apply Now” button below and follow the instructions to create your account. Please include your resume and contact information.
We thank all candidates for applying, however only those selected for an interview will be contacted.
Tatham
Engineering does not use artificial intelligence in the hiring process. All applications are reviewed personally by Human Resources and appropriate hiring managers. Why Tatham? At Tatham, our key values are reflected in everything we do. We aim to be the engineering consulting firm of choice by upholding our core values: Service, Communication, Teamwork, Relationships & Community. Our company has experienced significant growth by putting these values into action.
What We
Offer
Competitive compensation, benefits, health spending account, RRSP matching and profit sharing
Flexible work arrangements and work-life balance
Paid volunteer opportunities
Vacation starting at 3 weeks minimum for all positions – prorated in the first year
Challenging and rewarding work on notable projects
Career development, training, mentorship program and career progression opportunities
Reimbursement for annual professional dues
Collaborative and engaging workplace environment
Regular office/team socials and recreational outings, including an activity allowance for approved events
Shareholder opportunities
Company Information Tatham Engineering is a Canadian employee-owned, consulting engineering firm that specializes in Coastal, Land Development, Municipal, Structural (Buildings and Bridges), Transportation, Water Resources, Water & Wastewater, Electrical and Mechanical engineering, and provides specialized services in Air & Noise, Climate Resilience and Hydrogeology. The firm was founded in Collingwood, Ontario, in 1988 and currently employs over 200 staff with branch offices in Barrie, Bracebridge, Guelph, Orillia and Ottawa.
Tatham is proud to be recognized as one of Southwestern Ontario’s Top Employers of 2026 and Canada’s Top Small & Medium Employers of 2026! Diversity, Inclusion, and Accommodations Tatham Engineering is an equal opportunity employer that values diversity in the workplace and welcomes applications from all qualified candidates. We are committed to ensuring the selection process is inclusive, accessible, and barrier-free.
If you require accommodation, please contact Human Resources at
[email protected] and the request will be addressed confidentially.
Expected Hiring
Range for This Position
$45,000 to $55,000
Compensation will reflect the unique skills and experience each candidate brings to the role. The posted range serves as a general guideline, and final offers may vary.
📌 Help Desk Analyst (Orillia)
🏢 Tatham Engineering
📍 Orillia