We are seeking a Help Desk Analyst to work in the Information Technology group based out of either our Guelph, Barrie or Orillia office. This position focuses on end-user technical support and IT infrastructure management, and serves as the first point of contact for support requests across multiple channels. The variety of work provides challenges for the successful candidate to advance their skills and practical experience in a collaborative environment.

Key Responsibilities: Provide first response to user support requests via phone, email, walk-ins, and ticketing systems

Deploy, configure, and set up new hardware (desktops, laptops, tablets, printers, VoIP phones, and peripherals)

Install software and provide technical support through documentation, training, and troubleshooting

Create and manage user accounts, password resets, and offboarding in Microsoft Active Directory and Office 365

Monitor and maintain IT Support ticket queues with accurate, detailed documentation

Troubleshoot network connectivity, VPN configuration, and infrastructure issues

Support mobile device provisioning and setup for wireless telecom devices (iOS, Android)

Maintain IT asset inventory records and coordinate ordering of IT supplies and replacement parts

Perform routine system updates, health checks,



and maintenance on hardware and software

Provide technical onboarding for new employees including email, software setup, and tool access

Perform maintenance of printers, peripherals, and low-voltage equipment (access control, intercom systems)

Assist with special projects, IT initiatives, and ad-hoc technical support as needed Key Position Requirements: Educational background in IT, computer science, or technical support (internship or equivalent foundational experience acceptable)

0-2 years of relevant experience

Knowledge of Windows 10/11, Active Directory, Microsoft 365, and basic networking concepts

Strong troubleshooting skills with excellent customer service and communication abilities

Detail-oriented with strong time management skills and ability to prioritize multiple tasks in a fast-paced environment

Proactive, can-do attitude with willingness to learn and expand technical knowledge

Excellent interpersonal and telephone skills with patience for all technical skill levels

Experience in AI chatbot builds and applied AI workflows would be an asset

Experience or background in a civil engineering firm or similar setting would be an asset Valid driver’s license and reliable transportation

📌 Help Desk Analyst (Barrie)
🏢 Tatham Engineering
📍 Barrie