As an Implementation Consultant, you will lead hands-on delivery of Rocketlane PSA implementations for multiple customers across industries. You will own discovery, configuration, workflow design, integrations, testing, and go-live execution with a strong consultative voice.

You won’t just “take requirements.” You will guide customers toward best practices, challenge suboptimal processes, and help them modernize how they run Professional Services. You will translate real-world business problems into scalable Rocketlane solutions that drive measurable outcomes fast.

This is a high-ownership, customer-facing role designed for people who enjoy solving complex workflow challenges, working directly in systems, and using automation and AI to deliver faster, smarter implementations. Key Responsibilities

Own configuration and delivery workstreams across the full implementation lifecycle (discovery → design → build → test → go-live → adoption)

Lead requirements workshops and translate business workflows into Rocketlane configurations

Configure projects, templates, resource management, financials, automations, and reporting

Guide customers toward Rocketlane and Professional Services best practices, even when it requires pushing back or reframing requirements

Support integrations with CRM, finance, HR, and PSA ecosystems

Partner with Solution Architects on solution design and technical decisions

Collaborate with Project Managers to manage scope, timelines, and risks

Conduct system testing, UAT support, and issue resolution

Deliver admin and end-user training

Document configurations, decisions, and delivery standards

Use AI tools, automations, and reusable assets to improve speed and quality of delivery





Serve as a trusted advisor to customer stakeholders throughout onboarding and adoption Success Metrics

Successful, on-time go-lives

Configuration quality and low rework

Customer adoption and satisfaction (CSAT/NPS)

Delivery velocity and utilization

Reduced defects and post-go-live support issues

Contribution to reusable accelerators and best practices

Qualifications Must Have Skills

Implementation Expertise

3–5+ years in SaaS implementations, onboarding, or technical consulting

Experience configuring SaaS platforms or business systems

Robust discovery and requirements translation skills

Comfortable owning workstreams independently with minimal supervision

Technical & Systems Skills

Understanding of SaaS concepts (data models, permissions, workflows, automation)

Experience supporting integrations or working with APIs/webhooks

Comfortable using tools like Workato, Zapier, or similar automation platforms

Ability to troubleshoot configuration and data issues

Consultative & Communication Skills

Ability to advise customers on best practices (not just take orders)

Comfortable facilitating workshops and training sessions

Strong written and verbal communication

Ability to simplify technical concepts for business audiences

Problem Solving & Ownership

Builder mindset with strong attention to detail

Bias toward action and accountability

Thrives in ambiguity and fast-moving environments





Proactively identifies risks and solutions

Good-to-Have Skills

Experience with PSA tools (Rocketlane, Certinia, Kantata, Precursive, etc.)

Salesforce, NetSuite, or HRIS integrations exposure

Data migration or reporting experience

Familiarity with Professional Services operations (resource management, billing, forecasting)

Experience in consulting or multi-client environments

Basic SQL or data validation skills

AI/automation experimentation mindset

Training & Certification Path (Required)

All Implementation Consultants complete

Rocketlane Academy Training Path – 1 week

TAG Rocketlane Implementation Methodology Review – 2 days

Klient PSA Time Tracking – 1 day

Admin Teach Back (hands-on configuration demonstration) – 1 week

Career Path

Implementation Consultant → Senior Consultant → Solution Architect → Principal Architect

You’ll Thrive Here If You

Love building systems and seeing customers succeed because of your work

Enjoy solving messy workflow problems and turning them into clean processes

Like being hands-on in tools, not just managing

Are energized by autonomy and ownership

Want to help shape an AI-first, modern Professional Services practice

Care about delivery excellence and repeatable outcomes

What We Offer

Competitive base salary

Training, mentorship, and opportunities for career growth.

A collaborative, supportive, and innovative team culture.

Adaptable work environment (remote or hybrid depending on role).

Opportunity to make a direct impact on the company’s growth and success. This is a full time contract position and a professional level of English proficiency is required. Some travel between 15-25% is possible.

📌 Implementation Consultant (Toronto)
🏢 The Apricity Group
📍 Toronto