Indigenous Wellness Connector, HART Hub

Direct Service - (OPSEU)

Full-Time, Contract (End Date: March 31, 2028) This posting is the result of a current vacancy

London, Ontario (London Zone)

- Application Deadline: August 18, 2026 - The London HART Hub aims to improve the health and wellbeing of individuals who use substances and/or have mental health needs. HART Hubs will support its clients through access to high quality evidence informed care that is respectful, trauma-informed, culturally appropriate and compassionate in nature. Services of the HART Hub include low barrier access to integrated healthcare, basic needs services, employment and income support, justice services, crisis, recovery and treatment planning, peer support, and housing/addiction supportive housing.

The Indigenous Wellness Connector plays a critical role within the HART Hub, working alongside Indigenous and First Nation Communities to help clients connect through complex systems related to homelessness, addiction, mental health, and health. The Connector ensures that clients have access to culturally safe services, bridging traditional healing with colonial healthcare and housing supports

Consider revitalizing your career and making a difference in your community by joining our team!

WHAT WE'RE OFFERING

What you'll be making - Starting rate for this role is $27.14 per hour (Level 1 – Direct Service), with a wage differential, based on regulation ($30.01 per hour for Level 1 – Direct Service, Regulated):

Successful candidates who are registered with one of the designated skilled colleges (e.g. OCSWSSW, CNO, COTO, CRPO, CPSO, or CPO) will receive the wage differential for regulation

Successful external applicants will start at Level 1, with grid progression based on seniority up to Level 8 ($34.41 per hour for non-regulated, and $37.26 per hour for regulated); for internal applicants, grid level placement will occur as per the Collective Agreement

When you'll work - 70 hours biweekly; Monday-Friday, 8:30am-4:30pm with a 1-hour unpaid break.

Your pension plan –Immediately eligible for optional enrolment in the Healthcare of Ontario Pension Plan (HOOPP) What your benefits will be – 9% in lieu of benefits

HOW YOU WILL BE MAKING A DIFFERENCE:

Primary responsibilities

Be the primary point of contact for Indigenous clients within the HART Hub, helping them connect to traditional healing, housing, addiction recovery, and health care

Support clients in accessing housing, addiction and mental health supports, and culturally meaningful resources in collaboration with community partners

Advocate for clients’ needs across service providers, ensuring culturally safe care, and supporting connections to traditional healing practices, as desired

Utilize the HART Hub model to ensure comprehensive Indigenous case management and service delivery, coordinating multiple services that address homelessness, addiction, and mental health needs

Work closely with HART Hub team members, including addictions workers, mental health counselors, and housing specialists,



to create individualized service plans that reflect the unique needs of Indigenous clients

Work with Elders, Knowledge Keepers, and community organizations and help clients strengthen connection to their Indigenous community and cultural resources Work individually with clients to identify and achieve substance related goals as it relates to their individual support needs and recovery

Support clients in issues related to maintaining their health and housing

Develop and facilitate relevant group programming to meet the needs of clients

Make connections and build trusting relationships

Work collaboratively with other Indigenous care providers across the continuum to facilitate access and the coordination of care

Work collaboratively with all Indigenous health care providers and organizations in the region to ensure continuity of care and improve transitions from hospital to community care supports

Collaborate with other formal and informal leaders in Indigenous health to address systemic racism within the health care system and provide input and advice on Indigenous care issues

Provide intake, screening, assessment and treatment planning

Support clients and their families on their journey toward increased wholistic wellness

Ensure clients basic needs are being met (e.g., provision of food, showers, hygiene and a place to rest)

Assist with the development of care plans, connect into local services, and engage in proactive crisis intervention

Assist Indigenous clients and families through barriers and challenges in the system, connecting to resources and collaborating with established justice supports for people involved with the criminal justice system (pre-release support, probation or bail)

Provide accessible options for communication for clients with varying needs and literacy levels (AODA, sign language, audio translation)

Assist with transportation needs upon intake, including obtaining travel assistance such as bus passes or other forms of travel, leveraging existing funding support

Support navigation through NIHB, as required

Support and coordinate integrated care plans that encompasses access to cultural and traditional teachings, language speakers, acute and primary care, mental health, addictions, income, transportation and safety

Provide support for additional HUB sites as required

Supportive Housing

On-site support in 24-hour setting to help clients maintain stable housing at HART Hub

Facilitate ongoing conversations around housing goals to secure suitable housing

Provide rapid connection to housing stability resources

WHAT YOU'LL NEED TO APPLY:

Police Vulnerable Sector Check Requirements

Successful candidates must have a Police Vulnerable Sector Check completed in the last six months.



Interested applicants who reside in the City of London and are in need of a Police Vulnerable Sector Check (PVSC) are encouraged to apply for one as soon as possible as PVSCs in the City of London are currently taking approximately 5 weeks to be processed and offers of employment cannot be made without receipt of a PVSC. We require the following qualifications:

Diploma or degree in Social Work, Indigenous Studies or Addictions & Mental Health or a minimum of 2 years' work experience in the field (primary proof of credentials will be required during the hiring process i.e. original degree/diploma or official transcript)

Work experience with a specific focus on supporting First Nations, Inuit, or Metis people facing addictions, housing and/or mental health needs The ability to support Indigenous experience is required for this role, and it is therefore a bone fide occupational requirement that the incumbent identifies as a First Nations, Inuit, or Metis person

Valid Driver’s License: minimum G2 class required

Transportation of clients in personal vehicle required; two million-dollar ($2 000 000.00) liability insurance required

Current, satisfactory Police Vulnerable Sector Check (PVSC)

Demonstrated ability to attend work regularly

We prefer the following qualifications:

First Aid & CPR, WHMIS Training

2 years’ experience supporting Indigenous people facing addictions, housing, and/or mental health needs

Experience with case management, and advocating for marginalized populations

Understanding Indigenous cultural practices, treatment and recovery, and trauma-informed care

Understanding systemic barriers and challenges experienced by Indigenous clients and their families Ability to recognize and diffuse potential conflict situations

Bilingual in both official languages, preferred; Une préférence sera accordée aux personnes possédant des compétences dans les deux languages officielles du Canada INTERNAL APPLICANTS: To be considered as an internal applicant, current staff members are reminded to apply using their @cmhatv.ca or @slwar.ca email address.

Get your application in by – August 18, 2026

Our recruitment process allows us to learn about your previous work experience, your qualifications and your commitment to fulfilling our vision. While we appreciate the interest of all applicants, only those individuals being considered for a position will be personally contacted by someone from the interview team. We welcome and encourage applications from all members of our community including persons of any gender, gender identity, gender expression, or sexual orientation, persons with disabilities, Indigenous persons, and members of visible minorities.

If you require accommodations related to a disability at any point during the recruitment process, please contact [email protected] Legal Notifications:

For legal purposes our full business name is: Canadian Mental Health Association Thames Valley Addiction and Mental Health Services

Artificial Intelligence is not currently employed in our recruitment processes

📌 Indigenous Wellness Connector, HART Hub (London)
🏢 CMHA Thames Valley Addiction and Mental Health Services
📍 London