About Us: Kelsey’s Insurance Brokers Inc. is a well-established, family-owned property, casualty, and life insurance brokerage located in Athens, Ontario. Since 1968, we have built lasting client relationships with the desire of providing exceptional service, thoughtful advice, and a genuine commitment to helping people understand their insurance.

We are not a high-volume, transactional brokerage. We believe insurance is about education and communication, not simply making a sale. We are generous with our time if it can add value to our client's experience.

As a broker with our office, you will use your insurance knowledge, communication skills, and attention to detail to guide clients through a thorough and educational service process. Your work will contribute directly to clients feeling informed, valued, and well looked after. Our clients regularly express their appreciation for this approach, as reflected in our Google reviews.

Job Summary: We are seeking an experienced and service-oriented Personal Lines Insurance Broker to join our team. This role will focus primarily on new business, guiding prospective clients through a detailed and thoughtful process of assessing their needs, comparing insurer options, explaining coverage, and arranging appropriate protection.

This is not a high-volume, price-driven sales position. Our approach is based on education, careful advice, and building lasting client relationships. The successful candidate will be organized, thorough, comfortable managing multiple moving pieces, and committed to providing clear and responsive service.

Although new business will be the primary focus, the broker will also assist with the servicing of existing client relationships when needed and work collaboratively with the rest of the brokerage team.

Position Details:

- Full-time, permanent, salaried position
- Monday to Friday, 9am -5pm
- Primarily in-office at our Athens, Ontario location
- Salary: $45,000–$60,000 annually, based on experience and qualifications
- 3 weeks vacation
- Continuing education support
- Anticipated start date: ASAP

Responsibilities:

- Serve as the primary broker for personal lines new business inquiries, guiding prospective clients from the initial conversation through quoting, coverage review, application, placement, and policy issuance.
- Gather and review detailed underwriting information to understand each client’s circumstances, identify exposures,



and prepare accurate and complete submissions.
- Compare available insurer options and recommend coverage solutions based on the client’s needs—not simply the lowest price.
- Clearly explain coverage options, limitations, deductibles, and important differences between quotations so clients can make informed decisions.
- Prepare quotations, replacement-cost evaluations, applications, proposals, disclosures, and other required documentation with a high degree of accuracy and attention to detail.
- Communicate effectively with clients and insurance company underwriters to obtain information, answer questions, resolve issues, and move applications forward promptly.
- Review newly issued policies to confirm they match the coverage requested, identify discrepancies, and arrange any necessary corrections.
- Maintain thorough and accurate client records, documentation, follow-ups, and abeyances within the broker management system and insurer portals.
- Build trusted, long-term client relationships by providing responsive, professional, and personable service throughout the new-business process.
- Assist existing clients with policy changes, coverage questions, renewals, claims reporting, and other service needs when required.
- Recognize opportunities to discuss additional coverage or policies when they would meaningfully address a client’s needs or exposures.
- Work collaboratively with other members of the brokerage to ensure client requests, policy documents, and outstanding items are handled accurately and on time.
- Stay informed about insurer products, underwriting requirements, coverage developments, and changes within the personal insurance marketplace.
- Contribute to an organized, customer-first office culture and adapt to evolving responsibilities as client needs, workflows, and the insurance marketplace change.
- Perform other related duties as reasonably required to support our clients and brokerage operations.

Skills and Qualifications:

- Active RIBO licence in good standing.




- Minimum of two years of personal lines experience within an insurance brokerage.
- Experience handling personal lines new business, including gathering underwriting information, preparing quotations, presenting coverage options, completing applications, and following through to policy issuance.
- Strong knowledge of Ontario personal automobile and property insurance coverages, policy wordings, and underwriting requirements.
- Strong verbal and written communication skills, including the ability to explain insurance coverage clearly and professionally.
- Proficiency with broker management systems, insurer portals, email, electronic documents, and Microsoft Office applications.
- Experience servicing existing personal lines accounts, including policy changes, renewals, coverage questions, and claims reporting.
- Experience with a BMS, RCT Express, DocuSign, Microsoft 365, Google Workspace, or comparable systems is considered an asset.
- A CAIB designation, progress toward an insurance designation, or relevant post-secondary education is considered an asset.

Valuable Traits:

- Compassionate and genuinely motivated to help people.
- Friendly, patient, kind, and courteous.
- Positive and solution-oriented when challenges arise.
- Engaged, self-motivated, and willing to take ownership of responsibilities.
- Dependable and committed to following through.
- Takes pride in producing careful, high-quality work.
- Naturally curious and interested in continually developing their insurance knowledge.
- Comfortable working through detailed information to reach a well-informed answer.
- Adaptable and able to respond constructively to changes in processes, technology, insurer requirements, and market conditions.
- Collaborative and willing to support teammates when client or office needs require it.
- Motivated by building trusted, long-term client relationships rather than completing one-time transactions.

How to Apply: If this chance sounds like a great fit for you, we’d love to hear from you! Please send your resume and cover letter to [email protected]. Please include "Personal Lines Broker" in the subject line. Applications will be accepted until August 21, 2026 at 5:00PM. Note: We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Job Type: Full-time

Pay: $45,000.00-$60,000.00 per year

Work Location: In person

📌 Insurance Broker (Athens)
🏢 Kelsey's Insurance Brokers
📍 Athens