This position requires in-person collaboration up to five days a week. This arrangement is subject to change based on business requirements.

Why WestJet

Since our story took off in 1996, WestJet has strived to enrich the lives of everyone in our world; a career with us is no exception. We’re proud to be one of Canada’s most admired and respected corporate cultures and continuously aim for the highest standards of service and success.

Join us, this is where your career story takes off.

Overview of Role

WestJet's ServiceNow Platform Team is quickly evolving into an enterprise platform that enables better experiences, smarter workflows, and improved business outcomes across the organization.

We are seeking an Intermediate ServiceNow Developer who is passionate about solving real business problems through technology. This role is responsible for designing, building, and supporting solutions on the ServiceNow platform while working closely with Product Owners, Business Analysts, process owners, and business stakeholders.

Success in this role is measured not only by technical delivery, but by the value created for employees, operational teams, and the business. The ideal candidate combines strong development skills with curiosity, collaboration, and a desire to understand the outcomes behind the work.

Key Deliverables

Design, configure, develop, and support solutions across the ServiceNow platform

Build scalable workflows, applications, forms, catalog experiences, automations, and integrations

Partner with Product Owners and Business Analysts to understand business problems and translate requirements into effective solutions

Contribute to enterprise initiatives that improve employee experience, operational efficiency, automation, governance, and self-service

Participate in solution design discussions, challenging assumptions and identifying simpler or more effective approaches

Support platform modernization efforts, upgrades, technical debt reduction, and continuous improvement initiatives

Help implement AI-enabled capabilities and intelligent automation opportunities where appropriate

Ensure solutions are secure, maintainable, supportable, and aligned with platform standards

Participate in lean, agile delivery practices like Kanban

Collaborate across capability areas including Employee Experience, Guest Experience, Enterprise Services, and Business Transformation

Monitor platform performance and proactively identify opportunities to improve reliability, usability, and adoption

Experience and Qualifications

2-5 years of ServiceNow platform experience

Experience building ServiceNow solutions using: Flow Designer





IntegrationHub

Service Catalog

Business Rules

Client Scripts

UI Policies

ACLs

Script Includes

REST and SOAP integrations

Strong JavaScript development skills

Understanding of ServiceNow data structures, security model, and platform architecture

Experience working with Agile delivery practices

Product & Business Mindset:

We're looking for someone who goes beyond configuration and development.

The ideal candidate

Wants to understand the business outcome before writing code

Thinks critically about employee and customer experiences

Enjoys partnering with stakeholders to solve problems

Can explain technical concepts in simple business language

Is comfortable challenging requirements when a better solution exists

Looks for opportunities to simplify, automate, and improve

What Will Make You Stand Out:

Experience in one or more of the following areas:

Employee Experience

ITSM

ITOM

Asset Management

Strategic Portfolio Management

Governance, Risk and Compliance

Workspace Delivery

AI, NowAssist and automation capabilities

Enterprise workflow design

Service portal and self-service experiences

Knowledge management and search optimization

ServiceNow certifications such as Certified System Administrator (CSA) or Certified Application Developer (CAD) are considered assets

Why Join This Team

The ServiceNow Platform Team is helping shape how work gets done across WestJet.

We're building a platform that enables business transformation, modernizes employee experiences, improves operational effectiveness, and supports the responsible adoption of AI. Our developers are trusted contributors who help influence direction, not just implement requests.

If you're excited about combining technical expertise with product thinking and want to help build enterprise capabilities that make a meaningful impact, we'd love to hear from you.

The benefits of being a WestJetter:

WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

A fun and friendly culture with colleagues who work together to win

Travel privileges for you and your family, effective from your start date

Savings and Benefit programs that are adaptable to meet your specific needs Think we’re a great fit? Apply now!





About WestJet Group of Companies WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Since the Sunwing Airlines integration in 2025, more than 15,000 WestJetters support nearly 200 aircraft and connect guests to our global network of more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia.

The WestJet Group is a major Canadian employer and includes WestJet Airlines, WestJet Encore and Sunwing Vacations Group. We’re Canada’s leading value airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.

Our safety promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. Safety and security are shared responsibilities all team members are expected to use safe work practices to ensure their well-being and the safety of others. WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk.

All roles that are identified as Safey-Sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy. Our commitment to diversity, equity and inclusion

We embrace what makes each of us unique, and what makes us uniquely WestJet. We welcome diverse skills, experiences and backgrounds so if you're passionate about this role, we encourage you to apply – even if you don't meet every qualification listed. WestJet is committed to inclusiveness, equity and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at [email protected].

We value the time and effort you put into your application. Our recruitment process is highly competitive and while every applicant will receive communication regarding their application status, only those selected to move forward will be contacted with next steps. If this role isn’t the right fit, we encourage you to explore future opportunities with us.

For more information about everything WestJet, please westjet.com/aboutus. If you wish to withdraw your application or request that your personal information be deleted, please contact us at [email protected].

📌 Intermediate Developer (Calgary)
🏢 WestJet Group
📍 Calgary