- Department: Investigations & Resolutions
- Reporting to: Manager, Investigations & Investigation Committee
- Position Type: Permanent, Full-time
- Work Location: Vancouver or Victoria - Hybrid
- Salary: $93,983.69 - $104,426.33. Please see the Total Compensation & Perks section for more details.
- Position Posted: August 5, 2026
- Application Deadline: https://talent.sage.hr/jobs/9d03c492-c7dc-4395-83e4-ee355433afe2

About the Role BCCOHP is seeking a permanent, full-time Investigator to join our Investigations & Resolutions team. This position will report to the Manager, Investigations & Investigation Committee.

The successful candidate supports the Investigation Committee (IC) and the Registrar’s delegates by investigating concerns and complaints received from the public and others about Oral Health Professionals (OHPs) in BC in accordance with Part 3, Division 11 of the Health Professions and Occupations Act (HPOA).

The role applies knowledge of the HPOA and its regulations, BCCOHP bylaws, standards, guidelines and regulatory policies to conduct fair, transparent, risk-based investigations in alignment with the principles of “Right Touch Regulation” and administrative fairness. The Investigator regularly interacts with complainants and their representatives, licensees and their counsel, witnesses and other parties utilizing a trauma informed approach where necessary and in a manner which incorporates cultural safety & humility.

This role works collaboratively with the Investigations & Resolutions team and leadership to provide the IC with the information it needs to make decisions based on a determination of risk to the public.

Essential Duties

Investigation & Case Management

- Analyze complaint files and set out investigation plans to advance the investigation process.
- Investigate concerns raised by a member of the public regarding an experience with an OHP licensee, in accordance with the HPOA, relevant bylaws, standards, and policies, and principles of procedural fairness, while prioritizing investigations based on the level of risk to the public.
- Follow processes to ensure integrity of evidence collected and maintain accurate, confidential and well-documented files.
- Liaise, coordinate and correspond with internal and external parties to gather information towards disposition/decision of investigation files and to support action and enforcement.
- Conduct follow-ups with OHPs and other parties to ensure timely compliance for information, responses, and remedial actions.
- Provide updates and key findings to the Manager, Investigations & Investigation Committee (The Manager).
- Research issues that arise during the course of an investigation.
- Retain and coordinate external experts required for investigations.
- Act as a witness at disciplinary hearings as required.

Analysis & Reporting

- Collect and analyze information provided through documentation, records, statements, and other relevant evidence.
- Produce comprehensive written reports, evidence summaries, and letters.
- Provide recommendations to management and leadership for consideration.

Audience Communication

- Communicate with OHPs, complainants, legal counsel, committee members, and internal teams as needed.
- Respond to inquiries and provide procedural information as needed.
- Work with the Manager to prepare public notifications as required under the HPOA.
- Support culturally safe, trauma-informed, and respectful engagement practices.

Other Responsibilities

- Attend IC Meetings as needed and work with Investigation Officers and the Manager to prepare IC meeting materials.
- Collaborate with legal counsel, leadership, and colleagues on complex or high-risk files.
- Contribute to the continuous improvement of investigation processes, templates, and practices.
- Identify trends and patterns and report them to the Manager.
- Support departmental projects and initiatives.
- Enter and update information in internal systems, ensuring accuracy, completeness, and consistency of records.
- Provide support to the Director, Investigations & Resolutions as needed.
- Other duties as assigned.

Essential Skills and Qualifications





- Education, training, and experience equivalent to an undergraduate degree in investigation and enforcement skills, law enforcement, conflict resolution, criminal justice, law, health care or public administration, or a relevant field, combined with 5 years of investigative experience, preferably in professional regulation or a health profession, or an equivalent combination of education and experience.
- Strong understanding of the fundamentals of regulation and the role of a regulator is an asset.
- National Certified Investigator and Inspector Training (NCIT) or similar certification is an asset.
- Knowledge of the HPOA and administrative law processes relevant to regulatory functions is an asset.
- Experience in investigations involving health or regulatory-related matters.
- Experience conducting investigations using a trauma-informed approach is an asset.
- Strong mediation, negotiation and conflict management skills, with the ability to resolve conflicts and early resolution matters effectively.
- Experience in risk and threat management is an asset.
- Proficiency with Microsoft Office, databases, web-based tools, electronic filing, content/document management, cloud-based applications and intranets along with advanced computer skills, including internet, phone, and video conferencing tools.
- Exceptional communication skills, both written and interpersonal, with a demonstrated ability to draft clear, professional correspondence and effectively engage with internal/external individuals.
- Ability to handle sensitive and confidential information with discretion.
- Ability to perform basic clerical and administrative tasks related to the role.
- Strong critical thinking, analytical, and problem-solving skills.
- Attention to detail and dependability are second nature.
- Exceptional organizational skills with the ability to multi-task, prioritize, and meet tight deadlines in a fast-paced environment.
- Resilient and calm under pressure, with the ability to adapt to changing priorities and handle multiple tasks and projects simultaneously.
- Anti-racism and/or diversity, equity and inclusion training or equivalent self-directed training is an asset.
- Indigenous Cultural Safety training or equivalent self-directed training is an asset.
- Remote work experience and experience in a regulatory, not-for-profit environment or post-secondary environment is an asset.

Work Hours BCCOHP's regular hours of business are 8:30 am to 4:30 pm, Monday through Friday. This is a full-time permanent position, requiring 35 hours per week (7 hours per day).

Flexibility

BCCOHP offers flexibility for a hybrid work arrangement depending on the role and operational needs. The number of days required to be in office for this position is dependent on operational needs and workload.

We also offer core work hours between 9:30 am - 2:30 pm. The successful candidate may adjust their work day as long as they are working within the set core work hours, and depending on operational needs.

Total Compensation & Perks The successful candidate will be offered a competitive compensation and benefits package. The annual salary range for this position is $93,983.69 to $104,426.33. The salary offered will be determined based on factors such as skills, experience, and education relative to the requirements of the role

BCCOHP offers the following benefits and perks:

- Extended health and dental benefits plan
- RRSP contributions
- Parking/transit subsidy
- Paid time off (15 vacation days, 5 sick days, and 7 personal days per year)
- Maternity/parental leave top-up
- Annual professional development allowance




- Office closures in addition to statutory holidays including Easter Monday and winter office closure (December 24th to January 1st each year)
- Early office closure on Fridays during the summer

How to Apply If you are interested in joining our team, please apply here: https://talent.sage.hr/jobs/9d03c492-c7dc-4395-83e4-ee355433afe2

Applications will be accepted until this position is filled.

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted. No phone calls, no recruiters, please.

For more information about this and other roles, please visit https://oralhealthbc.ca/about/careers/.

Who We Are The BC College of Oral Health Professionals (BCCOHP) is the regulatory body for all oral health professionals in BC. BCCOHP’s role is to protect the public and promote better health outcomes for patients. BCCOHP regulates 16,000 oral health professionals including certified dental assistants, dental therapists, dental hygienists, dental technicians, denturists and dentists. We protect the public in three main ways:

- Ensuring that oral health professionals are able to practise competently
- Setting standards for the delivery of safe and patient-centred oral health care
- Investigating complaints about oral health professionals

We believe that everyone will be able to see themselves in our vision statement: patients/public, oral health care professionals, and those within BCCOHP. Our mission is to safeguard the public from harm and discrimination by diligently overseeing safe, competent, ethical, and team-based oral health care, ensuring trustworthiness in our regulatory practices.

Our Values

We put people first.

We recognize that the most important resource in delivering our mission is the diversity and knowledge of people.

We do what we say.

We are committed to delivering meaningful outcomes for patients and the public, and to being transparent about our work and its impact.

We get it done.

We build credibility and trustworthiness through the quality of our regulatory work, while approaching new challenges with openness and curiosity.

We take the long view.

Through continuous improvement, we use our influence to make a positive impact today and in the future.

Strategic Focus

Regulatory leadership

We will identify the strategic opportunities within regulatory modernization, including a seamless transition to new governing legislation.

Cultural safety and humility

Uphold indigenous rights and promote reconciliation through the regulation and delivery of oral healthcare.

Health equity and anti-discrimination

Prevent harm and discrimination to create equity in oral health care experience, delivery and outcomes.

Modernized regulatory functions

Unify core regulatory functions and establish patient-centred standards that prioritize patient safety and promote the public interest.

Our Work Environment

BCCOHP provides a working environment that is welcoming, respectful, and rewarding. We offer opportunities for personal and professional growth and encourage reasonable work-life balance with flexible work arrangements including hybrid work options, and flexible start and end times.

- BCCOHP has two offices located on the traditional, ancestral and unceded territory of the Coast Salish and Lekwungen Peoples, represented today by the Musqueam, Squamish, Tsleil-Waututh, Songhees and Esquimalt Nations (Vancouver and Victoria). In keeping with our commitment to support the provision of safe, effective, culturally sensitive oral health care for people in British Columbia, we aim to have a culturally safe work environment that recognizes and deconstructs colonial structures and is free from racism and discrimination.

Job Types: Full-time, Permanent Pay: $93,983.69-$104,426.33 per year

Benefits

- Commuter perks
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Work from home

Application question(s):
- Are you legally entitled to work in Canada?

Experience:
- investigations: 5 years (required)

Work Location: Hybrid remote in Vancouver, BC V6J 5C6

📌 Investigator (Vancouver)
🏢 BC College of Oral Health Professionals
📍 Vancouver