Purpose of the Role

Reporting to the Director, IT Infrastructure, Support and Cybersecurity, the incumbent will lead a team of Application & Integration Specialists to ensure effective support of the various business applications used across the organization.

Key Responsibilities Supervise, coach and mentor the team to ensure integrations are proactively monitored and incidents are addressed within reasonable timelines and resolved at the source.

Develop a strong understanding of the business processes across all business units, as well as the systems in place and their integrations.

Manage the team's priorities based on the criticality of incidents and operational tasks.

Coordinate major incident management by following established processes and ensuring timely communication with all stakeholders.

Analyze incident trends to identify recurring issues.

Promote the analysis and documentation of recurring incidents and participate in implementing corrective and preventive actions to reduce future occurrences.

Collaborate with other IT team members to ensure application environments remain secure, stable and properly maintained.

Build and maintain strong business relationships with external partners while ensuring compliance with company standards and procedures.

Develop, monitor and report on team performance metrics.

Ensure application and system documentation remains accurate and up to date.

Contribute, together with the team, to various IT projects as required.

Deliver a high level of customer satisfaction through quality service and support.

Develop employee training plans and implement career development initiatives.

Participate in an after-hours support rotation with other team members.

Your Profile Inspirational

Leadership and Collaboration: You inspire, coach and develop your team while fostering a collaborative,



engaging work environment built on knowledge sharing and the achievement of common goals.

Analytical Thinking and Problem Solving: You approach challenges with a structured mindset, quickly identify the root causes of incidents and implement sustainable solutions. You continuously seek opportunities to prevent recurring issues through continuous improvement.

Business Acumen and Technological Agility: You understand the realities of the retail industry and the business processes that support day-to-day operations. You thrive in complex technology environments and leverage enterprise applications to meet business needs.

Prioritization, Organization and Resilience: You effectively manage multiple priorities, make sound decisions based on business needs and maintain a high level of performance in a fast-paced environment where priorities can shift quickly.

Customer Focus and Results Orientation: You are committed to delivering exceptional service and creating a positive experience for users. You stay focused on achieving team objectives while contributing to the organization's overall success.

Communication and Influence: You communicate clearly and adapt your message to both technical and non-technical audiences. You build trusted relationships with colleagues, business partners and vendors while fostering collaboration across teams.

Qualifications College diploma or university degree in Information Technology or a related field.

7 to 10 years of experience in Information Technology, with a focus on enterprise applications.

Previous experience leading or managing a team.

Experience working with integrated technology solutions.

Bilingual in English and French, both spoken and written (the role requires communication with partners outside Quebec).

Previous experience in a multi-store retail setting is considered a strong asset. Permanent, Full-Time

#IT

📌 IT APPLICATION SUPPORT, TEAM LEAD (Montreal)
🏢 La Vie En Rose
📍 Montreal