BDC is seeking an IT Incidents and Problems Manager to lead troubleshooting, rapid diagnosis, and coordinated resolution of IT incidents and problems. You will ensure efficient processes and strong communications with IT teams and stakeholders.
The role requires extensive experience with ITIL (V3/V4), strong root-cause analysis capabilities, and the ability to manage multiple stakeholders in a fast-paced setting. A hybrid work model is offered.
📌 IT Incident & Problem Resolution Lead (Montreal)
🏢 BDC
📍 Montreal
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