Company Overview

Vortex Freight Systems (www.vortexfreight.com ) is a third party logistics (3PL) company that focuses on delivering customized supply chain solutions for organizations with operations in Canada, USA and Mexico. We are a modern, entrepreneurial organization that values people and service. As we continue to expand our operations and service offerings, we are excited to welcome a recent member to our team, focused on building and developing the best team in the industry.

Job Overview

The Entry-Level IT Help Desk Technician provides hands-on technical support across the organization, ensuring employees have reliable, well-maintained equipment and smooth onboarding/offboarding experiences. This role is ideal for someone early in their IT career who is eager to learn, troubleshoot, and support day-to-day technical operations. This is a full-time, on-site position based in Mississauga, with standard working hours of Monday to Friday, 9:00 AM to 6:00 PM or 8:00-5:00 PM.

Responsibilities and Duties

- Unbox, configure, and set up computer workstations, monitors, peripherals, and desk equipment.
- Monitor office tech inventory and coordinate ordering of IT supplies, accessories, and replacement parts.
- Guide new employees through technical onboarding, including software setup, email configuration, and tool access.
- Manage user account creation, password resets, and offboarding tasks.
- Prepare and wipe equipment for departing employees, ensuring proper data archiving.
- Serve as the first point of contact for daily IT troubleshooting involving hardware, software, and network issues.
- Perform routine system updates, software installations, and health checks.
- Support small administrative IT projects such as documentation updates, cabling organization, and audit logs.
- Provide flexible assistance for ad-hoc technical or operational tasks as needed.

Skills and Qualifications

- Educational background, internship,



or foundational experience in IT, computer science, or technical support.
- Comfortable working with desktop hardware, Windows/macOS, office technology, and basic networking concepts.
- Ability to run simple queries or interpret basic database structures; full proficiency not required.
- Curious approach to diagnosing and resolving technical issues.
- Willingness to learn, ask questions, and support the team across various tasks.
- Basic SQL Knowledge-able to run easy queries and interpret basic database structures.
- Entry-Level SQL Understanding -foundational familiarity with SQL; full proficiency not required.

Personal Attributes

- Detail-Oriented -maintains accuracy when handling equipment, documentation, and troubleshooting steps.
- Customer-Focused -provides patient, clear, and supportive assistance to employees at all technical skill levels.
- Proactive Learner -actively seeks opportunities to expand technical knowledge and improve processes.
- Strong Time Management-able to prioritize multiple tasks and respond efficiently to daily support requests.

This posting is for a new vacancy. We are actively reviewing resumes for this open role.

Why Join Us?

- We offer a comprehensive health and dental program and an annual bonus plan to all employees.
- Innovative Environment: Be part of a forward-thinking team dedicated to optimizing logistics and operations.
- Career Growth: Opportunities for professional development and career advancement within the company.
- Supportive Culture: Work in a collaborative and supportive environment where your ideas and contributions are valued.
- We offer an Employee Referral Program.
- Opportunity to grow with a fast-growing logistics company.
- Collaborate closely with leaders across multiple departments and regions
- Agile and collaborative team environment.
- Make a direct impact on the company's growth and success.

Compensation for this role is offered as a salary range and will vary depending on experience.

📌 IT Help Desk Technician (Mississauga)
🏢 Vortex Group of Companies
📍 Mississauga