Become the driving force behind exceptional IT support at Indero as the IT Support Services Manager. Lead initiatives to boost user satisfaction, streamline workflows, and ensure regulatory compliance. In this critical leadership role, you will oversee the Service Desk operations while managing endpoint services and Microsoft 365 support.

Your focus includes fostering continuous improvement, enhancing automation, and aligning team efforts with organizational goals. Utilize your extensive experience to develop your team and improve service delivery metrics. Key Responsibilities:

- Drive continual service improvement initiatives across IT support
- Lead daily operations of the Service Desk team
- Ensure timely resolution of incidents and service requests




- Monitor performance metrics and update support documentation
- Collaborate with stakeholders on IT support strategies Requirements:
- 5-8 years of experience in IT support or service desk roles
- 2-5 years of people management experience
- Robust analytical, problem-solving, and communication skills
- ITIL® Foundation Certification required
- Experience with Microsoft 365 and endpoint management Lead the charge in optimizing IT support services and enhancing user experiences at Indero.

📌 IT Support Services Manager at Indero (Montreal)
🏢 Indero (formerly Innovaderm)
📍 Montreal