Join Keyloop as a Tier 1 Support Analyst and be a crucial part of our mission to enhance car selling and buying experiences. Your expertise will empower teams globally with outstanding communication and problem-solving skills. In this key position, you'll be instrumental in troubleshooting, diagnosing, and resolving user issues efficiently.

We seek a dedicated professional who can methodically handle inquiries and escalate problems as necessary. Collaboration is paramount; therefore, you'll work closely with peers and management to drive service excellence. Key Responsibilities:

- Own troubleshooting and resolving customer issues
- Communicate effectively with global teams and clients
- Maintain high service quality and timely responses
- Assist colleagues and share knowledge as needed
- Escalate unresolved issues to higher support tiers Requirements:
- Robust verbal and written communication skills
- Analytical mindset with excellent problem-solving abilities
- Organized and resourceful work approach
- Experience in customer support or technical assistance
- Passion for delivering exceptional service Become an essential part of Keyloop’s commitment to transforming the automotive industry through outstanding support.

📌 Keyloop Tier 1 Support Analyst Role (Montreal)
🏢 Doist
📍 Montreal