Join Transat as a Lead Agent to enhance operational efficiency and support customer service excellence. Your expertise in coaching and collaboration will drive teams to success in this dynamic role. As a Lead Agent, you will play a pivotal role in supporting teams, ensuring operations run smoothly, and resolving customer and operational issues proactively.

You are encouraged to provide technical guidance and facilitate training for agents, all while managing escalated inquiries from customers efficiently. Your adaptability and keen understanding of operational processes will be key to thriving in this workplace. Key Responsibilities:

- Provide coaching support tailored to agent needs
- Answer questions and guide agents in procedures
- Coordinate daily operations and assist agents
- Handle escalations from B2C, B2B, and GDS customers
- Support training sessions for procedural updates Requirements:
- One year of Contact Centre Agent experience
- Fluency in French and English (spoken and written)
- Strong analytical and prioritization skills
- Valuable command of Microsoft Excel
- Availability for flexible scheduling Support Transat's mission to provide exceptional service through strong operational leadership and collaboration.

📌 Lead Agent at Transat (Montreal)
🏢 Air Transat
📍 Montreal