Clinic Experience Associate Prince Albert, SK - CBI Health

The Clinic Experience Associate is the first team member a client meets when coming into a CBI Health clinic; first impressions are key and we are looking for the right person to ensure all clients come into our clinics feeling welcome, supported, and heard. This will be achieved by creating a warm and inviting clinic environment, supporting clients with questions, and anticipating challenges with a solutions-focused approach.

About this opportunity

Take an inside look at what youll do each day

- Create a welcoming environment for clients, guests, team members and stakeholders
- Respond to in-person, telephone and digital (email and SMS through Clinicmaster) inquires promptly and always within 24 hours
- Solve problems, anticipate challenges, barriers or areas of friction mitigate or solve before they occur whenever possible and always as soon/quickly as possible
- Provide personalized interactions with clients,



actively seek to understand what matters most to clients and communicating to the team so everyone is aware
- Schedule private/acute clients effectively based on the clients Care Plan as set out by their clinician(s)
- Schedule to maximize opportunity for client access to care (including access to online booking)
- Educate and support the client in engaging with digital tools and resources such as the Client Portal and online booking
- Maintain confidentiality of client records and personal and personal health information at all times
- Facilitate effective flow within the clinic

Who you are

You are an outgoing and energetic people person. When someone approaches your area, you instinctually smile, say hello, and welcome them. You can instantly build rapport and trust with people, just by being your authentic self. You are a naturally empathetic person and enjoy making people feel comfortable, heard, and taken care of.

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