Embark on a rewarding journey with DUCA as a Member Connect Lending Specialist. Deliver exceptional service to members while navigating the lending process through phone and email. In this full time role at our Corporate Office, you will support members and prospective members with lending inquiries.

Your expertise in underwriting credit applications and cross-selling products will directly impact member financial wellness. Collaborating with a vibrant team, you will identify opportunities to meet our members' diverse needs while adhering to lending regulations and maintaining the quality of service DUCA is known for. Key Responsibilities:

- Provide knowledgeable service through various communication channels
- Meet lending and investment product service goals




- Identify and cross-sell DUCA products during interactions
- Underwrite credit applications according to guidelines
- Assist members with online banking setup and transactions Requirements:
- 3-5 years’ experience in a contact center with lending background
- 1-2 years’ experience with banking and credit protocols
- Familiarity with retail underwriting guidelines
- Excellent communication and problem-solving skills
- Strong multitasking and prioritization abilities Utilize your lending expertise and customer service skills to enhance member experiences at DUCA.

📌 Member Connect Lending Specialist at DUCA (Toronto)
🏢 DUCA Financial Services Credit Union
📍 Toronto