Benefits

Health insurance

Vision insurance

Reporting to the Production Manager, the Mitigation / Restoration Technician will be responsible for managing and conducting various general cleaning services at assigned residential and commercial client sites. DUTIES &

RESPONSIBILITIES The following is a list of the essential duties and responsibilities of this job. The tasks and the time spent performing each task may vary as business needs require. ServiceMaster Clean/ServiceMaster Restore maintains the right to modify job duties and responsibilities at its discretion.

Client Site

Duties

Complete jobs to specifications to customer’s satisfaction

Manage work assignments within units allocated, and ensure the materials and equipment units taken are recorded on the work orders

Inspect the work completed to ensure the job meets ServiceMaster standards and customer requirements

Facilitate customer inspection of the job after completion, request customer signs off on the form indicating their satisfaction, and process payment for work completed

Handle re-service requests promptly and courteously

Take a personal and genuine interest in providing customer satisfaction

General Duties

Maintain all equipment and vehicles to ensure they are in proper working order

Keep the interior of the vehicles used neat and clean

Maintain comprehensive understanding and knowledge of the business and services offered, advise customer appropriately, qualify jobs to be completed and gain the confidence of clients

Attend weekly meetings with production team

Attend training workshops as required for the production team

Help train new crew helpers/technicians in accordance with ServiceMaster standards

Maintain professional conduct and appearance in all client facing activities

Establish positive rapport with clients when possible

Provide an exceptional level of service that exceeds the expectation of the client

Conduct all work in accordance with company safety policies

Adherence to all company workplace policies

Posses a valid Class G Ontario Drivers license with no restriction

Willing to take part in on-call rotating schedule

Able to work after hours and on Holidays when necessary

Ability to lift up 50 lbs

Willing to submit personal information for a criminal background check

Perform other duties as may be required





QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty listed above satisfactorily. The requirements listed below are representative of the knowledge skills and abilities required. Employees who do not possess the requirements for a job at the time of hire are expected to attain the skills, knowledge and abilities required within a specified period of time as agreed upon, in writing, with the Manager and/or Franchise Owner.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Characteristic and Ability Requirements

Results-oriented individual with the ability to interpret and effectively manage multiple and competing priorities and timelines

Strong management, delegation, planning and leadership skills

Effectiveness in the areas of construction safety and productivity

Effective communication skills both written and verbal

Ability to engage clients and deliver excellent service

Thorough decision making skills

Highly organized, strong attention to detail and ability to multi-task

Demonstrated sound work ethics

Proven ability to build and maintain strong working relationships

Flexible, adaptable and able to work effectively in a variety of settings and with shifting priorities and deadlines

Operates with honesty and integrity with a genuine desire to make valuable contributions to the team

Team player that fosters team-based learning

Works well independently and in a team environment

Educational Requirements

Education Required: High School Diploma

Other Education/Certification/Training preferred: IICRC Certifications are considered an asset

Work Experience Requirements

Work experience required: Minimum of four (2) years of experience in cleaning services/restoration services. Job-related experience required: Two (2) years in a supervisory capacity is preferred.

Technical





Requirements

Equipment: Vacuum cleaners, dust-aids, portable cleaning equipment, tools

Software: n/a

Other: n/a

Competencies Accountability - sets standards of performance for self; assumes responsibility and accountability for successfully completing tasks; encourages others to take responsibility.

Adaptability – treats new situations or changes as an chance for growth; focuses on the benefits of change; speaks positively about the change; modifies behaviour effectively and tries new approach without resistance.

Builds Trust and Respect – treats people with dignity, respect, and fairness; listens to others and considers opinions and ideas; shares thoughts, feelings, and rationale for decisions made, operates with integrity.

Customer Focus – effectively meets the needs of our customers; both internal and external, builds proactive relationships, takes responsibility for customer satisfaction.

Manages Work – manages one’s time and resources to ensure work is completed effectively and efficiently; effectively allocates own time to completing tasks, while leveraging available resources; stays focused and prevents distractions from work completion.

Problem Solving – develops solutions for work issues by examining root cause of issues, identifying cause and effect, and identifying potential solutions.

Quality Standards – sets standards for excellence in work and procedures to achieve high quality, productivity, and efficiencies; checks processes and tasks to ensure high quality output; takes corrective action to correct problems or notifies others of quality issues.

Safety Awareness - identifies safety issues/problems and informs the appropriate individual when issues arise; reports unsafe working conditions; makes recommendations for correcting safety and security concerns.

Teamwork – contributes to building a positive team environment; supports successes, recognizes accomplishments; provides feedback; exhibits openness to others perspectives; balances responsibilities.

Physical Requirements

This position requires a high level of physical exertion. Moderate intensity of sensory effort is required.

Working

Conditions

There is a low risk of exposure to adverse working conditions.

📌 Mitigation Technician (Canada)
🏢 ServiceMaster Restore of Hamilton
📍 Canada