Serve as the professional face of building security - delivering hotel-quality concierge service and maintaining a safe, welcoming environment for residents and guests in high-rise communities across Windsor and Essex County.
Job Responsibilities
- Deliver hotel-style front desk concierge service, including resident access management, visitor registration, and lobby administration
- Maintain a professional presence and continuously build a positive reputation as the visible face of building security
- Resolve conflicts calmly and effectively using communication and de-escalation, ensuring property rules and regulations are consistently upheld
- Provide timely support to Property Management, contractors, and on-site staff as required
- Demonstrate a proactive commitment to ongoing training, including emergency response procedures and communications protocols
Qualifications
- Valid Ontario Security Guard Licence in good standing (or actively working toward one)
- 2+ years of proven customer service experience - hospitality or concierge background is a strong asset
- Outgoing, people-first personality comfortable with high-volume resident and visitor interaction
- Enthusiastic team player who takes pride in delivering quality service under pressure
- Ability to manage multiple situations simultaneously while maintaining composure and service standards
- Standard First Aid and CPR Level C certification is an asset
- Additional industry certifications (Use of Force, NFPA, First Aid) are an advantage
- Skilled appearance and demeanour; availability for days, evenings, or overnights