Job Overview

Join our agile hospitality team as a Night Auditor/Front Desk Agent, where you will be the welcoming face of our hotel during overnight hours. This vital role combines guest service excellence with administrative precision, ensuring a smooth and memorable experience for all guests. You will handle late-night check-ins and check-outs, manage reservations, and maintain the security and integrity of the property.

Your energetic and professional presence will help uphold our commitment to hospitality and guest satisfaction around the clock.

Duties

- Greet guests warmly upon arrival and assist with late-night check-ins and check-outs using multi-line phone systems and front desk software
- Manage guest inquiries via phone, email, or in person with exceptional phone etiquette and customer service skills
- Handle reservations, cancellations, modifications, and billing processes accurately while maintaining detailed records
- Conduct nightly audits of financial transactions, room charges, and inventory to ensure accuracy and compliance
- Monitor security cameras and perform routine safety checks of the premises during overnight hours
- Respond promptly to guest requests, complaints, or emergencies with professionalism and a positive attitude




- Maintain cleanliness and organization of the front desk area to promote a welcoming environment for guests and staff

Skills

- Multilingual or bilingual abilities to effectively communicate with diverse guests from around the world
- Excellent customer service skills with a friendly, approachable demeanor
- Strong phone etiquette and experience managing multi-line phone systems efficiently
- Previous hotel or hospitality experience preferred, especially in front desk or night audit roles
- Knowledge of guest services operations, reservation systems, and hotel procedures
- Ability to handle sensitive situations discreetly while maintaining professionalism at all times
- Flexibility to work overnight shifts in a fast-paced environment while staying energetic and attentive

This role offers an exciting opportunity to be an integral part of our hospitality team by delivering outstanding service during nighttime hours. We value energetic individuals who thrive on creating positive guest experiences while ensuring safety and operational excellence. Join us in making every guest’s stay memorable from dusk till dawn! Pay: $15.35-$16.00 per hour

Work Location: In person

📌 Night Auditor/Front Desk Agent (Prince Albert)
🏢 Ramada Worldwide
📍 Prince Albert