Office Administrator

Permanent, 1.0 FTE The Upper Grand Family Health Team (UGFHT) offers the opportunity to join an innovative, community-based primary health care team serving Arthur, Fergus, Elora and surrounding areas. We are looking for a talented team player to join us as we continue to provide a model of excellence in rural primary health care.

Position Summary The Office Administrator will support a new Nurse Practitioner led clinic and will play an integral role in helping to establish the clinic. This is a unique opportunity to be part of a team that is building a new primary care clinic from the ground up to create an exceptional patient experience. The Nurse Practitioner clinic will be a collaborative, innovative and patient centered workplace focused on continuous improvement.

The Office Administrator will be one of the first points of contact for clients, providing a positive experience at the clinic.

The Office

Administrator will be responsible for a wide variety of administrative tasks, including keeping the office running smoothly and maintaining a warm, welcoming and clean professional environment throughout the office. The successful candidate will report directly to the Upper Grand Family Health Team’s Executive Director. Occasional, after-hours support may be required for this position.

Compensation

$27.54 - $31.60 per hour, depending on experience

Responsibilities

- Coordinate daily clinic operations
- Greet clients in a professional, welcoming manner and direct them appropriately
- Answer, screen and transfer telephone calls
- Schedule appointments and manage staff schedules
- Ensure completeness and accuracy of patient information
- Address inquires, concerns and complaints in a timely manner
- Promote confidentiality and privacy in all interactions
- Receive, sort and deliver all incoming mail, faxes and courier/supplier deliveries
- Establish and maintain good working relationships with clinic staff, UGFHT team members, and outside organizations and agencies
- Support team communication between clinic and Upper Grand FHT
- Monitor and order office and medical supplies as needed
- Maintain a clean, protected and well-maintained clinic environment




- Problem solving and addressing issues with technology or phones
- Assist with office errands as needed
- Support implementation of clinic policies and procedures
- Assist in quality and process improvement initiatives
- Provide feedback in the development and evaluation of policies and procedures as requested
- Act as Health and Safety representative for the NP clinic site
- Act as backup for the clinic RPN, where clinically appropriate, when required
- Other duties as assigned to support operations

Skills and Abilities
- Excellent interpersonal and communication skills
- Ability to multi-task, prioritize and manage time effectively in a fast-paced environment.
- Ability to prioritize a wide range of job activities with accuracy and speed
- Strong organizational skills and attention to detail
- Ability to work independently and collaboratively in a fast-paced team environment
- Strong time management abilities to effectively set priorities and complete tasks on time
- Ability to keep confidential all information regarding clients, patients, health care providers, employees, business operations and clinic/team functioning
- Strong problem-solving skills to effectively support clients and team members
- Ability to deal with people in distress, utilizing de-escalation skills

Requirements
- Successful completion of grade 12 required
- Completion of a post-secondary diploma or certificate in Office Administration, Health Office Administration, or a related field, an asset
- Minimum 3 years of experience in a receptionist or administrative support role; healthcare or clinic setting preferred
- Proficiency in the use of computer and phone systems, including Microsoft Office Suite, Electronic Medical Records (EMRs - Telus PS Suites an asset)
- Experience working with,



and knowledge of the local health care system and community resources an asset
- Strong customer service orientation and a demonstrated ability to handle difficult situations as they arise; ability to be diplomatic, tactful and discreet in working with our clients, their family members, physicians, NPs and coworkers
- Flexibility to accept and adapt to changes in job activities and responsibilities
- Understanding of PHIPA and healthcare privacy regulations, an asset
- Valid Ontario Drivers’ License and access to own reliable vehicle, preferred
- Vulnerable Sector Check required
- Proof of immunization status based on recommendations from the Canadian Immunization Guide required
- Hours of work are Monday to Friday, in the office

Interested candidates should submit a cover letter and résumé by August 17, 2026 to: Nicole Bird, Manager of Human Resources & Administration

Upper Grand Family Health Team

Trailside Medical 107-6420 Beatty Line N, Fergus ON N1M 2W3

Email: [email protected] or Fax: (519) 843-7386

The Upper Grand Family Health Team (UGFHT) is an equal prospect employer and supports diversity, equity and a workplace free from harassment and discrimination. We encourage applications from all qualified candidates, including women, visible minorities, indigenous peoples and persons with a disability.

The UGFHT is committed to providing a barrier-free environment for all our clients/customers, employees, job applicants, suppliers, and any visitors who may enter our premises, access our information, or use our services. As an organization, we respect and uphold the requirements set forth under the Accessibility for Ontarians with Disabilities Act (2005), and its associated standards and regulations. Accommodation will be provided in all parts of the hiring process as required under The UGFHT’s Employment Accommodation policy.

Applicants with needs that require accommodation are encouraged to contact our Manager, Human Resources & Administration at (519) 843-3947 extension 100 or [email protected] .

We appreciate the interest of all applicants, however, only those selected for an interview will be contacted.

📌 Office Administrator (Canada)
🏢 The Upper Grand Family Health Team
📍 Canada