About Arctic Kingdom Arctic Kingdom Polar Expeditions is a wilderness lodge and expedition company operating two of Canada's most remote and distinctive properties: Blachford Lake Lodge in the Northwest Territories and Torngat Mountains Base Camp in Labrador.

From Northern

Lights viewing and wilderness adventure at Blachford to Arctic exploration and cultural immersion at Torngat, Arctic Kingdom delivers world-class, small-group experiences in some of the most remote and pristine landscapes on the planet. Our teams operate off-grid, close to the land, and close to each other — building a culture rooted in adaptability, resourcefulness, and genuine hospitality in places most people will never get to see. About the Role

We are seeking an experienced Operations Manager to serve as the on-site operational lead. This role is central to ensuring consistent, high-quality operations across all departments — Culinary, Hospitality, Guest Experience, and Facilities & Site Operations — while the General Manager retains remote oversight of overall business performance.

The Operations

Manager acts as the day-to-day glue of the lodge: driving SOP compliance, serving as Manager-on-Duty, coordinating across departments, and escalating serious incidents. This is not a role with direct authority over every department's staff — it's a role built on influence, coordination, and operational consistency across peer department leads. Key Responsibilities

SOP Compliance & Operational Standards

Develop, implement, and enforce standard operating procedures across lodge departments

Ensure consistency in operational quality and guest-facing standards, even as staff and seasons change

Manager-on-Duty Coordination

Serve as the primary on-site decision-maker for day-to-day operational issues outside any single department's scope

Make timely,



sound judgment calls in a remote environment where outside support isn't always immediately available

Cross-Department Coordination

Work closely with the Culinary, Hospitality, Guest Experience, and Facilities & Site Operations leads to ensure smooth, aligned daily operations

Facilitate communication and problem-solving across departments without direct authority over their staff — influence and coordination are core to this role

Serious Incident Escalation

Identify, respond to, and escalate responsible incidents (safety, medical, guest, or staff-related) promptly and appropriately to the General Manager and/or President

Support emergency preparedness and response planning for a remote wilderness setting

General Operations

Support guest arrival readiness and overall guest experience alongside the Guest Experience Manager

Monitor day-to-day lodge functioning, flagging gaps or risks before they become larger issues

Contribute to a positive, supportive team culture in a close-knit, remote living and working environment What You Bring

Proven experience managing wilderness destination property — or similarly isolated settings strongly preferred

Demonstrated ability to build or enforce operational standards across multiple departments

Strong judgment and decision-making skills, particularly in situations without immediate outside support

Experience coordinating cross-functionally with department leads without direct line authority

Comfort and resilience living and working in a remote, off-grid wilderness environment

Excellent communication, conflict-resolution, and guest service instincts

Prior safety/emergency response experience an asset Why Blachford Lake Lodge

Work in one of the most spectacular and remote wilderness settings in Canada

Be part of a small, tight-knit team delivering world-class guest experiences

Play a central leadership role in shaping how the lodge operates

📌 Operations Manager (Northwest Territories)
🏢 Arctic Kingdom
📍 Northwest Territories