Elevate your customer service experience as a Part-Time Client Services Associate at Worksite Safety in Burlington, Ontario. Engage with clients and provide exceptional support every day.
Worksite
Safety is searching for a motivated individual to fill the part-time role of Client Services Associate. This position involves assisting employers and job seekers by resolving inquiries related to health and safety training and navigating Worksite's online learning system. You will have versatile scheduling opportunities across weekdays, evenings, and weekends, ensuring diverse task management and client interaction. Key Responsibilities:
- Handle customer inquiries via phone, chat, and email
- Document interactions clearly across multiple systems
- Assist with technical support for Learning Management System
- Register clients for training programs
- Follow up with clients on training inquiries Requirements:
- Experience in a customer service or call center role
- Proficiency with CRM systems like Zendesk
- Strong verbal and written communication skills
- Reliable attendance and punctuality
- Ability to work legally in Canada Deliver exemplary customer service and technical assistance as a vital part of Worksite Safety's team in Burlington.