Parts and Accessory Technical Support Consultant – Parts Distribution Centre

Role

To provide OEM Automotive Parts & Accessory (P&A;) business operational support to the OEM dealership network in order to optimise customer experience, parts service delivery, build relationships, drive sales, campaigns and profitability.

Duties And Responsibilities

- Parts and Accessories daily business operational support to dealer network and parts with sale customers
- Parts Technical Assistance and Interpretation on EPC (Electronic Parts Catalogue)
- Assist dealerships with preparation of quotes with assistance in identification of part numbers
- Drive, adhere to and implement OEM Parts Policies & Procedures
- Follow up with the factory or factory supply support personnel on orders, part no. creation, pricing
- Transaction risk management, inventory management and provide ETA updates on back order parts as applicable
- To optimise customer experience, parts service delivery, build relationships, drive sales, campaigns and P&A; profitability.
- Align with and drive Parts PDC (Parts Distribution Centre)



daily service level goals and operating plan
- Dealer support for campaigns/promotions to improve sales
- General ad hoc parts warehouse support functions

Professional Qualifications And Licences

- Senior Certificate (Grade 12-Matric) compulsory
- Parts OEM-related courses and training
- Degree or Diploma in any Business Discipline will be advantageous.
- A valid driver’s licence

Work Experience, Skills And Competencies

- Motor Industry or related Parts Technical Experience at OEM or Dealer level will be advantageous
- Understanding of Motor Vehicle Components and Architecture
- Excellent relationship and service delivery skills
- Excellent analytical and problem-solving skills
- Excellent communicator, team player, qualified and interpersonal skills
- Work well under pressure
- Excellent computer skills (Outlook, Word, Excel), grammar and writing content

Working Hours / Travel

Monday – Friday: 08:00 - 17:00 but can vary from time to time

Closing date: 7 August 2026

📌 Parts And Accessory Technical Support Consultant – Parts Distribution Centre (Tamworth)
🏢 GWM CAPE TOWN
📍 Tamworth