Permanent Full Time Coordinate the development, implementation, and documentation of end-to-end operating processes between Canada Life disability claims operations, Sante Circle Health and external providers. Ensure provider network operations align with internal policies, clinical standards, privacy requirements, regulatory obligations, and risk management frameworks.

Quality

Control and Governance Serve as the primary operational liaison ensuring clarity of responsibilities, workflows, escalation processes, and service expectations. Partner with Legal, Procurement, and business stakeholders to support contract development, interpretation, and ongoing management of provider network agreements. Identify operational risks, service gaps, and integration challenges and develop mitigation strategies to support successful implementation and long-term sustainability.

Collaborate with Disability Operations, Clinical Services, Finance, Technology, Legal, and external partners to embed processes into daily operations Coordinate the development of comprehensive training programs for leaders, case managers, clinical teams, and support functions.

Performance

Measurement & Outcomes Evaluation Design and develop a comprehensive performance measurement framework to monitor provider network effectiveness. Define and establish monitoring processes for key performance indicators (KPIs), service standards, quality measures, experience metrics, and clinical outcome indicators. Use data analysis to identify trends, opportunities and risks and make recommendations to improve processes, provider performance and claim outcomes. 5+ years experience with project management, data analysis,



vendor relationships, outcomes measurement and program evaluation. ~ Experience developing performance measurement frameworks, dashboards, and reporting solutions. ~ Experience evaluating provider performance and service outcomes and translating findings into actionable recommendations for operational improvement.

Knowledge of disability management, healthcare delivery models, mental health services, or insurer-provider partnerships is considered a strong asset. ~ This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country. We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other.

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member: Flexible health and dental perks, plus a $5,000 mental health benefit to support your well-being. Time Off:In addition to regular vacation and personal days, we support community involvement with a volunteer day.

Financial

Security:Company-matching pension plan,share ownership program and additionalinvestment options.

Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events. All information provided will be handled in accordance with applicable laws and Canada Life policies.

📌 Performance Analysis Manager (Winnipeg)
🏢 Canada Life
📍 Winnipeg