Kitchener, ON 700 Strasburg Rd, Kitchener, ON N2E 2M2, Canada

We are looking for a Member Services Representative to join our team!

The selected candidate will start at a base wage of $17.60 per hour.

Essential Duties and Responsibilities

- Greet members, prospective members, and guests, providing exceptional customer service.
- Handle all front‑desk related activities including: answer phones in a friendly manner and assist callers with a variety of questions; check members into the system; take prospective members on tours; sign up new members calculating rates and monthly payment amounts; assist the Club Manager in counting out the drawer as needed.
- Facilitate needed updates to members’ accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed.
- Assist in maintaining the neatness and cleanliness of the club. Complete daily assigned tasks within the first hour of your shift, help complete priority cleaning list each day, conduct walk‑around and bathroom checks periodically, and help complete any special cleaning projects as needed.
- Perform other duties and responsibilities based on club needs.

Qualifications

- Must be 18 years of age or older.
- High School diploma or GED equivalent required.
- Customer service background preferred.
- Basic computer proficiency.
- Punctuality and reliability are a must.
- Ability to work independently as well as part of a team.
- A positive, upbeat attitude and a passion for fitness and health.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co‑workers,



exceeding members’ expectations.
- Strong listening and problem‑solving skills.
- Demonstrated diplomacy in all interactions while using appropriate behaviour and language.

Physical Demands

- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 75 pounds.
- Will occasionally encounter toxic chemicals during shift.

NOTE: Only those applicants under consideration will be contacted.

Equal Chance Employer

Taymax Group is an equal opportunity employer in the terms and conditions of employment. We believe in providing an inclusive and diverse workplace environment and welcome talent from all backgrounds and perspectives. Our success is directly related to our people, and we strive to foster an inclusive and diverse environment where we all work toward our common goal of enhancing people’s lives by providing a high‑quality fitness experience in a welcoming, non‑intimidating environment. This commitment applies to all candidates and employees regardless of race, color, ethnicity, citizenship, place of origin, creed, religion, age, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, and any other protected characteristic. Taymax Group welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. If you are a person with a disability and require accommodation, please contact Human Resources at [email protected] to make an accommodation request.

📌 Planet Fitness - Overnight Member Services Representative - Part Time - Kitchener
🏢 Forest Glen Plaza Fitness
📍 Kitchener